Subject: Les Mills - How to deal with Playback Errors
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Jorge Mendoza <[email-masked]>, Katherina Westner <[email-masked]>, Maksim Semenov <[email-masked]>, Nikhil Mittal <[email-masked]>, Olesia Dhas <[email-masked]>, Rajdeep Pooni <[email-masked]>, "tasuku yamamoto" <[email-masked]>, Adithya Srivastava <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 21 Nov 2019 04:31:25 -0700 (MST)

Hi Team, 

If the customer reports any error message like the below or you find any playback errors in Kibana then please proceed with the solution below - 

Situation - Error Message - 

Drafted Response - 

Hi (Customer Name), 
​ 
Thank you for reaching out to us. 
​ 
We are sorry to learn about the issues. 
​ 
Could you please ask the club to follow the link below and perform some troubleshooting steps to resolve the issue. 
https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195633-i-m-experiencing-app-issues-what-are-my-initial-troubleshooting-steps- 
Also, could you please confirm if it is happening with all classes or some specific classes? 
Looking forward to your reply soon. 
Regards, 

Reference Ticket - [ https://lesmillsvirtualapp.freshdesk.com/a/tickets/2980 | https://lesmillsvirtualapp.freshdesk.com/a/tickets/2980 ] 

Regards, 
Pritish Nandi