Subject: Fwd: UTU Direct Script
From: Ilma Afzal <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Ali Jumabhoy <[email-masked]>
Date: Wed, 20 Nov 2019 02:40:55 +0000

Hi Pritish

Please find attached Sanjay and Ameer's comments on the scripts.

Ali, if you have any suggestions please feel free to message us all in the General chat on Slack

Best,
Ilma

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Sanjay Chinchwade <[email-masked]>
Sent: Tuesday, November 19, 2019 9:42:20 PM
To: Ameer Jumabhoy <[email-masked]>; Ilma Afzal <[email-masked]>
Cc: LeeLing Teo <[email-masked]>
Subject: Re: UTU Direct Script

Here we go…..

[signature_1168338845]

Sanjay Chinchwade

SVP, Partnerships & Marketing

T: +65 6817 4252 ext.: 108

M: +65 91597633

E: [email-masked]<mailto:[email-masked]>

[A close up of a logo  Description automatically generated]<https://www.linkedin.com/company/utu-global/>[A close up of a logo  Description automatically generated]<https://www.facebook.com/utuglobal/>[A close up of a logo  Description automatically generated]<https://www.instagram.com/utu/>[A close up of a logo  Description automatically generated]<https://twitter.com/UtuGlobal> [signature_1926580944] <https://weibo.com/u/6520295755>

UTU Pte. Ltd

491 B River Valley Road, #04-02 Valley Point, Singapore 248373

www.utu.global<http://www.utu.global/>

This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. UTU Pte Ltd is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.

From: Ameer Jumabhoy <[email-masked]>
Date: Wednesday, 20 November 2019 at 12:54 AM
To: Ilma Afzal <[email-masked]>, Sanjay c <[email-masked]>
Cc: LeeLing Teo <[email-masked]>
Subject: Re: UTU Direct Script

Comments attached

Regards,
Ameer Jumabhoy
Co-founder

Sent from my Google Pixel

This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. UTU Pte Ltd is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.

________________________________

From: Ilma Afzal <[email-masked]>
Sent: Tuesday, November 19, 2019 3:47:19 AM
To: Sanjay Chinchwade <[email-masked]>; Ameer Jumabhoy <[email-masked]>
Cc: LeeLing Teo <[email-masked]>
Subject: Fwd: UTU Direct Script

Hi All,

Please find attached the tentative script Pritish is building.

In some scenarios, he has asked what to do if the member filles incorrect data into the form before visiting a UTU service counter/lounge?

In this case, I am assuming the member has to go back to the store he shopped at to ask for an additional tax free form?

Do let me know and have a quick run through before the email templates are finalized after this for the following scenarios:

1) successful customs validation but no payment channel added/not downloaded app

2) visited a utu service counter but unsuccessful validation later

Let me know,

Best,

Ilma

Get Outlook for iOS<https://aka.ms/o0ukef>

________________________________

From: Pritish Nandi <[email-masked]>
Sent: Monday, November 18, 2019 1:11:55 PM
To: Ilma Afzal <[email-masked]>; Ali Jumabhoy <[email-masked]>
Subject: UTU Direct Script

Hi All,

Attached is the script for some scenarios for UTU call which we might get. I am sure there could be a lot of other questions that can be added however, I am unable to think of anything right now. Some questions are not answered in the script which I would request you to check once you have time.

Please review and let me know what else could be added.

Regards,

Pritish Nandi