Subject: Re: LesMills Russian Call
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>
Cc: Maksim Semenov <[email-masked]>, Olesia Dhas <[email-masked]>, Bharat Sharma <[email-masked]>, Arjun Hurry <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>, tasuku yamamoto <[email-masked]>
Date: Sun, 17 Nov 2019 09:00:56 -0700 (MST)

Hi Anush, 

Thank you for the update. Olesia has called the customer and got the details. Customer said that the questions were answered by Maxim yesterday and issue resolved. Ticket created 2969 

Regards, 
Pritish 

From: "Anush Saxena" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Maksim Semenov" <[email-masked]>, "Olesia Dhas" <[email-masked]>, "Bharat Sharma" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "tasuku yamamoto" <[email-masked]> 
Sent: Saturday, November 16, 2019 8:53:47 PM 
Subject: LesMills Russian Call 

Hi All, 

There was a Russian call which we're unable to pick as there was no Russian agent available on floor. However, we provided callback to the Customer from Maksim. 

As per the telephonic conversation, the Customer was having playback issue in playing classes. The shared agent suggested to check with the setup. As the person who called didn't had idea about it, said will check it and let us know by tomorrow if the same issue persists. The shared agent was unable to gather required details like Club Name, Username, etc. as the customer insisted to call him/her back tomorrow once she'll be ready with the details. 

So, Russian agent needs to call the Customer tomorrow on the number ( 02-7-9150855864) and guide the Customer accordingly. 

NOTE Creating no ticket on Freshdesk as do not have any information about the Customer. Will callback tomorrow. 

Warm Regards, 
Anush