Subject: Les Mills Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, "tasuku yamamoto" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Arjun Hurry <[email-masked]>, Apoorv Joshi <[email-masked]>, Olesia Dhas <[email-masked]>, Rajdeep Pooni <[email-masked]>, Maksim Semenov <[email-masked]>, Katherina Westner <[email-masked]>, Nikhil Mittal <[email-masked]>, Jorge Mendoza <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 17 Nov 2019 00:49:00 -0700 (MST)

Hi All, 

PFB the audits for - 

16 Nov 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2964 	Invalid 	Yes 	NA 	Pritish 	There is no notes for the ticket closure. Who closed this ticket. Also any Invalid ticket needs to be closed and not resolved. 	Closed 	Invalid 	Correct 	Appreciating Les Mills 
2965 	Same release playing 	Yes 	NA 	Pritish/AJ 	NA 	Waiting 	App 	Correct 	Same release playing comes under app 
2966 	Playback issue 	Yes 	NA 	AJ 	NA 	Waiting 	AV 	Correct 	AV disconnections 

17 Nov 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2968 	Digital Kit 	Yes 	NA 	Joel 	Please provide 48 hours TAT to invalid tickets. 	Waiting 	Login 	Incorrect 	Looks like instructor is trying to download the quarterly release kits so this should be invalid till the time they provide more information on Virtual. 

Regards, 
Pritish Nandi