Subject: German Translation Requested
From: Pritish Nandi <[email-masked]>
To: Katherina Westner <[email-masked]>
Date: Wed, 13 Nov 2019 05:35:10 -0700 (MST)

Hi Sindy, 

Thank you for your reply. 

I am sorry to hear about the issue. However, please note that anytime you pause any class it would end early. Unfortunately, we do not recommend pausing any class. For example if the class is of 30 mins and if you pause the class for 5 mins then it will only play for 25 mins. 

We have checked the last 7 days data and can see that you have had multiple pauses with different classes. That is the only reason all these classes are ending early and not playing to the completion. In order to resolve the issue please do not pause any classes. 

Hope that helps. We will leave this ticket open for another 48 hours if you need assistance with anything else. 

Warm regards,