Subject: Re: Spanish Translation Required
From: Pritish Nandi <[email-masked]>
To: Jorge Ortiz <[email-masked]>
Date: Mon, 11 Nov 2019 07:50:50 -0700 (MST)

Thank you 

Regards, 
Pritish 

From: "Jorge Ortiz" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Monday, November 11, 2019 8:16:59 PM 
Subject: Re: Spanish Translation Required 

Hola Joaquín, 

Gracias por tu respuesta. 

Lamentamos mucho que el problema no se ha resuelto aún. 

¿Cuando dices que el administrador de horarios no se ha sincronizado, quieres decir que las clases aún no se actualizan en el calendario? 

¿Me podrias decir cuando y a que hora te podemos llamar para poder checar las clases que no se estan actualizando en el calendario de la App? 

Tambien, podemos ver que el Ipad que estas usando es in Ipad sexta generación con 128 Gb de cpacidad. Éste no es el modelo recomendado en la configuración virtual. 

El dispositvo recomendado es el Ipad Pro tercera generación con 512 Gb de capacidad, Por favor checa el link de abajo para conocer los equipos recomendados. 

https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000084204-¿qué-dispositivos-y-equipamiento-necesito-para-crear-una-sala-virtual- 

Quedo en espera de tu respuesta. 

Saludos cordiales. 

From: "Pritish Nandi" <[email-masked]> 
To: "Jorge Ortiz" <[email-masked]> 
Sent: Monday, 11 November, 2019 20:00:34 
Subject: Spanish Translation Required 

Hi Joaquín, 

Thank you for your reply. 

We are sorry to know that the issue is still not resolved. 

When you say that the schedule manager has not touched with what is synchronized, do you mean that the classes are still not updating on the timetable. 

Can you please let us know a date and time to call you where we can check each class which is not getting updated on the App timetable? 

Also, we can see that the iPad which you are using is Apple iPad 6th Gen with 128 GB capacity. Please note that is not the recommended iPad model with the virtual setup. 

As per the recommend setup you would need to use iPad Pro Gen 3 with 512 GB capacity. Please see the link below for all recommend equipment: 

https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000084204-¿qué-dispositivos-y-equipamiento-necesito-para-crear-una-sala-virtual- 

Looking forward to hear from you soon. 

Warm regards,