Subject: Re: HFL ticket 84396
From: Phaedrus Arif <[email-masked]>
To: Bharat Sharma <[email-masked]>
Cc: Arjun Hurry <[email-masked]>, Anush Saxena <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Pritish Nandi <[email-masked]>, Adithya Srivastava <[email-masked]>, Deeksha Dadu <[email-masked]>, kaeiarablythedelfino <[email-masked]>
Date: Mon, 11 Nov 2019 19:08:16 +0530

Hi Arjun

You could have offered an exchange instead of a refund. Please make sure to
respond with the auto-ship refund policy in the future.

Thanks
Arif
Cheers to life :-)

On Sun, Nov 10, 2019 at 1:37 PM Bharat Sharma <[email-masked]>
wrote:

> Hello Sir,
>
> As you know about the Auto-ship policy in which the monthly auto ship
> members are not eligible for a monetary refund once your second (and
> subsequent) bottle has been shipped, for this customer this was his 3rd
> re-bill so return for refund option is not available for him. Kaeiara
> already told the customer about the auto-ship policy so it was handled for
> the time being.
>
> However, now the customer wants the refund as you told him,
> I've also inform the Customer about the Auto-ship policy. Please make sure
> to check the number of re-bills in the U.C.
>
> Thank you,
> Bharat
>
>
> Joan Beilfuss
> EH-201911070030-099805
> Zen desk ticket number - 84396
>
>
>