Subject: Re: Amira talk
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Date: Mon, 11 Nov 2019 09:35:59 +0000

But what was wrong or right in this? I don’t understand the process

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Date: Monday, 11 November 2019 at 2:43 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Amira talk

FYI

________________________________
From: "Olesia Dhas" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 11, 2019 2:41:10 PM
Subject: Amira talk

Called about the problem and asked the reason
Amira said that customer might choose the wrong options and explained what he need to check
Customer denied and said there is no problem with this
Amira asked for user personal details to check the information
Asked for an email to send the information
Customer misunderstood - she explained and asked again about email address
Explained that will put the call on hold and check in the system what happened
Checked - everything is all right - you need to set up the iPad - can do now? - the iPad is not near - explained that all set up's correct
The customer explained the reason - can not switch on a lesson when there is no classes and asked for reason
Amira asked for the nuances
Right now, the classes are not playing - the client is going to sort it out
The client said there was a mistake and asked to wait a little - all sorted out, turned on
Amira asks how?
There were problems with the iPad
Amira asked about the company that installed the equipment and explains to contact them
Customer - now the lesson has taken a pause and does not play
Amira - lessons are put on pause if someone touches the iPad. Lessons should not be put on pause and explained why
I can't turn on the lesson and he's on pause - the lesson is going on now, but he's not playing anything.
Amira - The problem with the installation and asked about the company
Customer doesn't know this company and tried something else to turn on - the video went - the sound turned on
Amira will send the requirements to install the whole stage and transfer this information to the provider.
Email all your information