Subject: Fwd: Amira talk
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Date: Mon, 11 Nov 2019 02:13:57 -0700 (MST)

FYI 

From: "Olesia Dhas" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Monday, November 11, 2019 2:41:10 PM 
Subject: Amira talk 

Called about the problem and asked the reason 
Amira said that customer might choose the wrong options and explained what he need to check 
Customer denied and said there is no problem with this 
Amira asked for user personal details to check the information 
Asked for an email to send the information 
Customer misunderstood - she explained and asked again about email address 
Explained that will put the call on hold and check in the system what happened 
Checked - everything is all right - you need to set up the iPad - can do now? - the iPad is not near - explained that all set up's correct 
The customer explained the reason - can not switch on a lesson when there is no classes and asked for reason 
Amira asked for the nuances 
Right now, the classes are not playing - the client is going to sort it out 
The client said there was a mistake and asked to wait a little - all sorted out, turned on 
Amira asks how? 
There were problems with the iPad 
Amira asked about the company that installed the equipment and explains to contact them 
Customer - now the lesson has taken a pause and does not play 
Amira - lessons are put on pause if someone touches the iPad. Lessons should not be put on pause and explained why 
I can't turn on the lesson and he's on pause - the lesson is going on now, but he's not playing anything. 
Amira - The problem with the installation and asked about the company 
Customer doesn't know this company and tried something else to turn on - the video went - the sound turned on 
Amira will send the requirements to install the whole stage and transfer this information to the provider. 
Email all your information