Subject: SSBS audits
From: Pritish Nandi <[email-masked]>
To: Adithya Srivastava <[email-masked]>, Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 9 Nov 2019 21:26:25 -0700 (MST)

Hi All, 

PFB SSBS audits. 

@Adithya/Bharat/Anush - How did you guys missed SLA's? 

8 Nov 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
60524 	Adithya 	11/8/2019 12:52 	11/8/2019 13:08 	0:16:00 	Yes 	Yes 	NA 	Other 	Resolved 
60525 	Adithya 	11/8/2019 14:04 	11/8/2019 14:23 	0:19:00 	Yes 	Yes 	NA 	Other 	Resolved 
60526 	Bharat 	11/8/2019 16:11 	11/8/2019 16:16 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
60527 	Bharat 	11/8/2019 16:57 	11/8/2019 17:04 	0:07:00 	Yes 	Yes 	NA 	Other 	Resolved 
60528 		11/8/2019 18:15 	11/8/2019 18:15 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
60529 	Adithya 	11/8/2019 18:38 	11/8/2019 18:41 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 

9 Nov 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
60531 	Aj 	11/9/2019 5:14 	11/9/2019 5:19 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 
60532 		11/9/2019 6:49 	11/9/2019 7:09 	0:20:00 	Yes 	Yes 	NA 	Other 	Open 
60533 	Bharat 	11/9/2019 7:26 	11/9/2019 7:40 	0:14:00 	Yes 	Yes 	NA 	Other 	Open 
60534 	Mridu 	11/9/2019 7:28 	11/9/2019 7:41 	0:13:00 	Yes 	Yes 	NA 	Other 	Open 
60535 	Mridu 	11/9/2019 7:41 	11/9/2019 7:42 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
60536 	Bharat 	11/9/2019 8:32 	11/9/2019 8:35 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
60537 	Bharat 	11/9/2019 8:34 	11/9/2019 8:36 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
60538 	Mridu 	11/9/2019 9:19 	11/9/2019 9:19 	0:00:00 	Yes 	Yes 	NA 	Other 	Open 
60539 	Bharat 	11/9/2019 9:25 	11/9/2019 9:25 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
60540 	Mridu 	11/9/2019 9:57 	11/9/2019 10:00 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
60541 		11/9/2019 11:25 	11/9/2019 11:25 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
60542 		11/9/2019 11:36 	11/9/2019 11:36 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
60543 	Mridu 	11/9/2019 13:17 	11/9/2019 13:17 	0:00:00 	Yes 	Yes 	NA 	Other 	Open 
60544 	Bharat 	11/9/2019 13:20 	11/9/2019 13:22 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
60545 	Adithya 	11/9/2019 14:20 	11/9/2019 14:21 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
60546 	Bharat 	11/9/2019 15:05 	11/9/2019 15:11 	0:06:00 	Yes 	Yes 	NA 	Other 	Resolved 
60547 		11/9/2019 15:50 	11/9/2019 15:52 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
60548 	Mridu 	11/9/2019 15:54 	11/9/2019 15:58 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
60549 	Bharat 	11/9/2019 16:09 	11/9/2019 16:26 	0:17:00 	Yes 	Yes 	NA 	Other 	Resolved 
60550 	Bharat/Adithya 	11/9/2019 16:28 	11/9/2019 16:28 	0:00:00 	Yes 	Yes 	NA 	Other 	Open 
60551 	Bharat/Adithya 	11/9/2019 16:40 	11/9/2019 17:34 	0:54:00 	No 	Yes 	NA 	Other 	Open 
60552 	Bharat/Adithya 	11/9/2019 17:00 	11/9/2019 17:34 	0:34:00 	No 	Yes 	NA 	Other 	Open 
60553 	Bharat/Adithya 	11/9/2019 18:12 	11/9/2019 18:36 	0:24:00 	Yes 	Yes 	NA 	Other 	Open 
60554 	Anush 	11/9/2019 23:11 	11/10/2019 5:17 	6:06:00 	No 	Yes 	NA 	Other 	Hold 
60555 	Anush 	11/9/2019 23:59 	11/10/2019 5:19 	5:20:00 	No 	Yes 	NA 	Other 	Open 

10 Nov 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
60556 	Anush 	11/10/2019 3:59 	11/10/2019 5:21 	1:22:00 	No 	Yes 	NA 	Other 	Open 

Regards, 
Pritish Nandi