Subject: Les Mills Virtual
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, "tasuku yamamoto" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Arjun Hurry <[email-masked]>, Apoorv Joshi <[email-masked]>, Mridu Bhatnagar <[email-masked]>, "avganova, mushtari" <[email-masked]>, Olesia Dhas <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 6 Nov 2019 00:31:18 -0700 (MST)

Hi All, 

PFB the audit for Les Mills. 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2933 	On Boarding 	Yes 	NA 	There is a green box 'login with asia pacific', did they try that? 	NA 	Waiting 	Onboarding 	Correct 	Logging for the first time 
2934 	AV setup 	Yes 	NA 	NA 	NA 	Waiting 	AV 	Correct 	Setup Queries 
2935 	Downloads 	Yes 	Great that this was detected but we're still asking unnecassary questions and slowing down our response time. This an example of a ticket that can be solved in 48 hours. 

1. We can see what release played (no need to ask the customer as this is wasting time and generating more back and forth emails) 
2. Diagnosis: Corrupt download (We can let them know that the release has not fully downloaded) 
3. Resolution: refresh the release 
4. Give notice that the ticket will be closed in 48 hours. 	AJ 	Feedback already provided by Charlotte 	Waiting 	Downloads 	Correct 	Corrupt Download 

Regards, 
Pritish Nandi