Subject: Les Mills Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "avganova, mushtari" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Olesia Dhas <[email-masked]>, "tasuku yamamoto" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 5 Nov 2019 01:16:37 -0700 (MST)

Hi All, 

PFB Les Mills Audits for 5 Nov 2019. 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2927 	LM Instructor 	Yes 	NA 	Amira/Mridu 	NA 	Closed 	Invalid 	Correct 	LM releases app 
2928 	Login 	Yes 	NA 	Mridu 	Ticket could have been handled better. Good that you checked Kibana however that does not show clear picture of how many devices they might be using. Even if you thought that the customer was using 4th device then you could have asked the question specifically if they are trying to use a new device? If yes, if they are getting the error message "Looks Like No Studios" while logging in? Also should have told them that there are no error message as "At the moment your account can not be assigned a course room". So we definetly need a screenshot or the excat error message to check this issue. 	Waiting 	Login 	Correct 	Login issue 
2929 	Scheduler issue 	Yes 	NA 	Mridu 	NA 	Resolved 	App 	Incorrect 	It should be Training Requirement. I have changed it. 
2930 	Scheduler issue 	Yes 	NA 	Mridu 	NA 	Waiting 	Duplicate 	Correct 	I have changed it 
2931 	Sync Issue 	Yes 	NA 	AJ 	NA 	Waiting 	Sync 	Correct 	Customer is unable to sync 

Regards, 
Pritish Nandi