Subject: Re: Assigning to queues.
From: Pritish Nandi <[email-masked]>
To: dan <[email-masked]>
Date: Mon, 4 Nov 2019 18:44:00 -0700 (MST)

Hi Dan, 

Apologies for that. Let me speak to them and find out why they have assigned it to the Michelle. I will clear any confusion if they have. 

Regards, 
Pritish 

From: "dan" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Monday, 4 November, 2019 19:52:21 
Subject: Assigning to queues. 

Hello Pritish, 

I am noticing that tickets are being assigned to Michelle's queue and this is not the proper procedure. 

Please do not have the team assign cancellation OR address changes to Michelle's queue. 

Cancellations can be assigned to Chris as a way to find them quicker and address changes in Wayfair need to stay in the main queue. 

Thank you, 
Dan