Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Adithya Srivastava <[email-masked]>, Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Sun, 3 Nov 2019 00:23:34 -0700 (MST)

Hi All, 

PFB the SSBS Audits. 

28 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59875 	Adithya 	10/28/2019 16:46 	10/28/2019 17:03 	0:17:00 	Yes 	Yes 	Yes 	Other 	Open 
59876 	Adithya 	10/28/2019 16:54 	10/28/2019 16:54 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
59877 	Adithya 	10/28/2019 17:31 	10/28/2019 17:36 	0:05:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59878 	Adithya 	10/28/2019 17:31 	10/28/2019 17:34 	0:03:00 	Yes 	Yes 	Yes 	Other 	Closed 
59879 	Adithya 	10/28/2019 18:39 	10/28/2019 18:43 	0:04:00 	Yes 	Yes 	Yes 	Other 	Pending 
59880 	Bharat 	10/28/2019 20:22 	10/28/2019 20:25 	0:03:00 	Yes 	Yes 	Yes 	Other 	Hold 

29 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59964 		10/29/2019 16:31 	10/29/2019 17:01 	0:30:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59965 		10/29/2019 16:33 	10/29/2019 17:02 	0:29:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59966 		10/29/2019 16:36 	10/29/2019 17:03 	0:27:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59967 		10/29/2019 16:38 	10/29/2019 17:04 	0:26:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59968 		10/29/2019 16:41 	10/29/2019 17:10 	0:29:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59969 	Adithya 	10/29/2019 16:45 	10/29/2019 17:10 	0:25:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59970 	Adithya 	10/29/2019 16:47 	10/29/2019 17:11 	0:24:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59971 	Adithya 	10/29/2019 16:49 	10/29/2019 17:12 	0:23:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59972 	Adithya 	10/29/2019 16:51 	10/29/2019 17:12 	0:21:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59973 	Adithya 	10/29/2019 16:54 	10/29/2019 17:13 	0:19:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59974 	Adithya 	10/29/2019 16:56 	10/29/2019 17:09 	0:13:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59975 	Adithya 	10/29/2019 17:00 	10/29/2019 17:08 	0:08:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59977 	Adithya 	10/29/2019 17:01 	10/29/2019 17:02 	0:01:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59978 	Adithya 	10/29/2019 17:02 	10/29/2019 17:07 	0:05:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59979 	Adithya 	10/29/2019 17:04 	10/29/2019 17:07 	0:03:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59980 	Adithya 	10/29/2019 17:07 	10/29/2019 17:08 	0:01:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59981 	Adithya 	10/29/2019 17:07 	10/29/2019 17:07 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59982 	Adithya 	10/29/2019 17:19 	10/29/2019 17:22 	0:03:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59984 	Adithya 	10/29/2019 18:23 	10/29/2019 18:30 	0:07:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59985 	Adithya 	10/29/2019 18:53 	10/29/2019 18:55 	0:02:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59986 	Adithya 	10/29/2019 18:57 	10/29/2019 18:59 	0:02:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59987 		10/29/2019 19:01 	10/29/2019 19:03 	0:02:00 	Yes 	Yes 	Yes 	Other 	Resolved 

30 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
60049 	Anush 	10/30/2019 16:31 	10/30/2019 16:31 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 
60050 	Anush 	10/30/2019 16:36 	10/30/2019 16:38 	0:02:00 	Yes 	Yes 	Yes 	Other 	Hold 
60051 	Anush 	10/30/2019 16:38 	10/30/2019 16:40 	0:02:00 	Yes 	Yes 	Yes 	Other 	Resolved 
60052 	Bharat 	10/30/2019 16:39 	10/30/2019 16:41 	0:02:00 	Yes 	Yes 	Yes 	Other 	Resolved 
60053 	Adithya 	10/30/2019 16:40 	10/30/2019 16:40 	0:00:00 	Yes 	Yes 	Yes 	Other 	Hold 
60054 		10/30/2019 16:44 	10/30/2019 16:44 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
60055 	Bharat 	10/30/2019 16:53 	10/30/2019 16:54 	0:01:00 	Yes 	Yes 	Yes 	Other 	Resolved 
60056 	Bharat 	10/30/2019 16:54 	10/30/2019 17:01 	0:07:00 	Yes 	Yes 	Yes 	Other 	Resolved 
60057 	Bharat 	10/30/2019 17:00 	10/30/2019 17:01 	0:01:00 	Yes 	Yes 	Yes 	Other 	Resolved 
60058 	Adithya 	10/30/2019 17:18 	10/30/2019 17:26 	0:08:00 	Yes 	Yes 	Yes 	Other 	Resolved 
60059 	Anush 	10/30/2019 19:27 	10/30/2019 19:30 	0:03:00 	Yes 	Yes 	Yes 	Other 	Resolved 
60060 	Adithya 	10/30/2019 19:28 	10/30/2019 19:28 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 
60061 	AJ 	10/30/2019 20:44 	10/30/2019 20:44 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 
60062 	AJ 	10/30/2019 20:51 	10/30/2019 20:51 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 

31 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
60127 		10/31/2019 16:39 	10/31/2019 17:04 	0:25:00 	Yes 	Yes 	Yes 	Other 	Resolved 
60128 	Mridu 	10/31/2019 16:40 	10/31/2019 16:45 	0:05:00 	Yes 	Yes 	Yes 	Other 	Open 
60129 	Mridu 	10/31/2019 16:43 	10/31/2019 16:48 	0:05:00 	Yes 	Yes 	Yes 	Other 	Resolved 
60130 	Mridu 	10/31/2019 16:52 	10/31/2019 16:57 	0:05:00 	Yes 	Yes 	Yes 	Other 	Open 
60131 	Mridu 	10/31/2019 16:54 	10/31/2019 16:58 	0:04:00 	Yes 	Yes 	Yes 	Other 	Resolved 
60132 	Adithya 	10/31/2019 18:30 	10/31/2019 18:33 	0:03:00 	Yes 	Yes 	Yes 	Other 	Resolved 

1 Nov 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
60143 	Pritish 	11/1/2019 8:58 	11/1/2019 8:58 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
60144 	Adithya 	11/1/2019 14:11 	11/1/2019 14:11 	0:00:00 	Yes 	Yes 	Yes 	Other 	Open 
60145 	Adithya 	11/1/2019 16:10 	11/1/2019 16:10 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 

2 Nov 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
60147 		11/2/2019 8:59 	11/2/2019 8:59 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 
60148 		11/2/2019 10:03 	11/2/2019 10:03 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 
60149 	Mridu 	11/2/2019 13:05 	11/2/2019 13:07 	0:02:00 	Yes 	Yes 	Yes 	Other 	Resolved 
60150 	Anush 	11/2/2019 13:17 	11/2/2019 13:24 	0:07:00 	Yes 	Yes 	Yes 	Other 	Resolved 
60151 	Anush 	11/2/2019 15:49 	11/2/2019 15:59 	0:10:00 	Yes 	Yes 	Yes 	Other 	Resolved 
60152 	Anush 	11/2/2019 17:00 	11/2/2019 17:18 	0:18:00 	Yes 	Yes 	Yes 	Other 	Resolved 
60153 	Mridu 	11/2/2019 19:34 	11/2/2019 19:35 	0:01:00 	Yes 	Yes 	Yes 	Other 	Resolved 
60154 	Mridu 	11/2/2019 19:36 	11/2/2019 19:36 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 

Regards, 
Pritish Nandi