Subject: Fwd: Tickets requiring 5 responses
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Thu, 31 Oct 2019 03:23:40 +0000

Hi,

Can you please speak with the team regarding this and get this implemented? Thanks

Regards,
Deeksha

Sent from my iPhone

Begin forwarded message:

From: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Date: 31 October 2019 at 08:42:35 GMT+5:30
To: deeksha <[email-masked]<mailto:[email-masked]>>
Cc: lesmills <[email-masked]<mailto:[email-masked]>>
Subject: Tickets requiring 5 responses

Hi Agents,

Please can a notified via Freshdesk when 5 responses have been sent within a ticket.  We need to start reducing the number of back and forth emails within tickets. Through kibana we should be able to narrow down most issues quite quickly before even responding the first time.  I can still see unnecessary questions being asked, which slows down our resolution time and confuses the issue.

Thanks

Charlotte

Charlotte Jansen​
 |
Customer Support B2B
Les Mills International
 |
[email-masked]<mailto:[email-masked]>
www.lesmills.com<http://www.lesmills.com>
<https://www.lesmills.com/getbodycombat>
<http://www.lesmills.com/>
<https://www.facebook.com/lesmills>
<https://twitter.com/lesmills>
<https://www.linkedin.com/company/les-mills-international>
<https://www.youtube.com/user/lesmillsgroupfitness>
<https://www.instagram.com/lesmillstribe/>