Subject: Re: LesMills Virtual
From: Pritish Nandi <[email-masked]>
To: Charlotte Jansen <[email-masked]>
Cc: deeksha <[email-masked]>, Sam Aldred <[email-masked]>
Date: Tue, 29 Oct 2019 18:56:02 -0700 (MST)

Hi Charlotte, 

Looking into this and will get you the data asap. 

Regards, 
Pritish 

From: "Charlotte Jansen" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Sam Aldred" <[email-masked]> 
Sent: Wednesday, 30 October, 2019 05:32:56 
Subject: FW: LesMills Virtual 

Can an agent look into [ mailto:[email-masked] | [email-masked] ] and let me know what classes are being paused and for how long the pause was for. Also, what classes have experienced an AV disconnect in the last 7 days and when that AV disconnect occurred in the video. 

Thanks 

Charlotte 

	

	

	

Charlotte Jansen ​ 	

| 	

Customer Support B2B 

Les Mills International 	

| 	

[ mailto:[email-masked] | [email-masked] ] 

www.lesmills.com 

[ https://www.lesmills.com/getbodycombat ] 

	

[ http://www.lesmills.com/ ] 	

[ https://www.facebook.com/lesmills ] 	

[ https://twitter.com/lesmills ] 	

[ https://www.linkedin.com/company/les-mills-international ] 	

[ https://www.youtube.com/user/lesmillsgroupfitness ] 	

[ https://www.instagram.com/lesmillstribe/ ] 

From: Sam Aldred <[email-masked]> 
Sent: Wednesday, 30 October 2019 12:25 pm 
To: Charlotte Jansen <[email-masked]> 
Subject: FW: LesMills Virtual 

Any way of seeing what classes have finished early and whether this is a known problem with the edit or different drama (e.g. pausing FU). 

Sam 

	

	

Sam Aldred | Virtual/Immersive 
Les Mills International | [ mailto:[email-masked] | [email-masked] ] 
tel +6421746807| [ http://www.lesmills.com/ | www.lesmills.com ] 

[ http://www.lesmills.com/getgrit ] 

[ http://www.lesmills.com/ ] 	

[ http://www.facebook.com/lesmills ] 	

[ http://www.twitter.com/lesmills ] 	

[ http://www.linkedin.com/company/les-mills-international ] 	

[ http://www.youtube.com/lesmillsgroupfitness ] 	

[ http://instagram.com/lesmillstribe ] 

	

	

	

Sam Aldred ​ 	

| 	

Product Manager ‑ Virtual/Immersive 

Les Mills International 	

| 	

[ mailto:[email-masked] | [email-masked] ] 

tel [ tel:+64%209%20366%209900 | +64 9 366 9900 ] 	

| 	

[ http://www.lesmills.com/ | www.lesmills.com ] 

[ https://www.lesmills.com/getbodycombat ] 

	

[ http://www.lesmills.com/ ] 	

[ https://www.facebook.com/lesmills ] 	

[ https://twitter.com/lesmills ] 	

[ https://www.linkedin.com/company/les-mills-international ] 	

[ https://www.youtube.com/user/lesmillsgroupfitness ] 	

[ https://www.instagram.com/lesmillstribe/ ] 

From: Josh Chalfant < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 30, 2019 8:25 AM 
To: Sam Aldred < [ mailto:[email-masked] | [email-masked] ] >; Nate Garven < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: LesMills Virtual 

Gentlemen – I hope you’re doing well. This partner (Franciscan Health & Fitness in Northwest, Indiana) is having lots of troubles with the virtual system that they have installed in both of their facilities. One of their facilities (Chesterton) they are saying some of the classes are shutting off before the class should end, right before the cool down (specifically during BODYFLOW). The other one has issues with installation, so our AV partner is working with them on that. 

Any way to troubleshoot their Chesterton location to get an understanding of why the classes are just shutting off early? They think it’s a LES MILLS App issue, as they classes are running great until that point. Any advise or support would be great! Thanks in advance. 

Josh Chalfant | Regional Customer Experience Manager 

[ mailto:[email-masked] | [email-masked] ] | 614.398.9503 

[ http://www.lesmills.com/ | lesmills.com ] | [ https://www.facebook.com/LesMillsUS | Facebook ] | [ http://www.twitter.com/LesMillsUS | Twitter ] | [ http://instagram.com/lesmillstribe | Instagram ] | [ https://www.youtube.com/user/lesmillsgroupfitness | YouTube ] | [ https://www.linkedin.com/company/les-mills-us-page | LinkedIn ] | [ https://www.careers.lesmills.com/ | Careers ] 

From: Josh Chalfant 
Sent: Tuesday, October 8, 2019 3:12 PM 
To: Sam Aldred < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Lee Robinson < [ mailto:[email-masked] | [email-masked] ] >; Nate Garven < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: LesMills Virtual 

Hi Sam – I hope you’re well. I wanted to follow up on Lee’s e-mail from a couple of weeks ago. Franciscan, one of our partners, needs the attached Risk Assessment/Questionnaire, and there are several areas that I definitely cannot answer appropriately. 

There are also links to an IT, Technology and Application Integration Questionnaires that need to be filled out, and I certainly don’t feel qualified to do so. Thanks in advance for your assistance. If this should go to someone else, please let me know. 

Josh Chalfant | Regional Customer Experience Manager 

[ mailto:[email-masked] | [email-masked] ] | 614.398.9503 

[ http://www.lesmills.com/ | lesmills.com ] | [ https://www.facebook.com/LesMillsUS | Facebook ] | [ http://www.twitter.com/LesMillsUS | Twitter ] | [ http://instagram.com/lesmillstribe | Instagram ] | [ https://www.youtube.com/user/lesmillsgroupfitness | YouTube ] | [ https://www.linkedin.com/company/les-mills-us-page | LinkedIn ] | [ https://www.careers.lesmills.com/ | Careers ] 

From: Lee Robinson < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 23, 2019 12:34 PM 
To: Josh Chalfant < [ mailto:[email-masked] | [email-masked] ] >; Sam Aldred < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: LesMills Virtual 
Importance: High 

Sam- 

Can you help answer these questions below? Thanks! 

In Best Health, 

Lee Robinson |Director of Customer Experience 

[ mailto:[email-masked] | [email-masked] ] 312.805.7969 

[ http://www.lesmills.com/ | lesmills.com ] | [ https://www.facebook.com/LesMillsUS | Facebook ] | [ http://www.twitter.com/LesMillsUS | Twitter ] | [ http://instagram.com/lesmillstribe | Instagram ] | [ https://www.youtube.com/user/lesmillsgroupfitness | YouTube ] | [ https://www.linkedin.com/company/les-mills-us-page | LinkedIn ] | [ https://www.careers.lesmills.com/ | Careers ] 

[ https://calendly.com/lee-robinson-1/partnership_discussion | Click here to schedule a meeting ] 

[ https://lsmindia.com/Click%20here%20for%20a%20Launch%20Call | Click here for a Launch Call ] 

[ https://calendly.com/lee-alice/launch-call-lee-alice | Alice and Lee ] 

From: Zurisk John < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 19, 2019 10:38 AM 
To: Lee Robinson < [ mailto:[email-masked] | [email-masked] ] >; Josh Chalfant < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Schneider Jill < [ mailto:[email-masked] | [email-masked] ] >; Fleming Carrie < [ mailto:[email-masked] | [email-masked] ] >; Roberts Kristin N < [ mailto:[email-masked] | [email-masked] ] >; Price Brittany M < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: LesMills Virtual 
Importance: High 

Hello Lee and Josh, 

As Carrie mentioned, the Franciscan Alliance IT Risk Assessment is required in this instance since we’re working towards the hardwired solution. 

This is the list of required documents and I appreciate your help in gathering and sending me this information: 

    1. Product Questionnaire – Attached . Please let me know if you need to have a conference call to help go through the questions. 
    2. Product Literature – Please provide an electronic version of your literature specific to the model we have. 
    3. List of sub-contractors involved with Franciscan Alliance data – NA, since this was completed in-house. 
    4. Data/work flow for Franciscan data – If you can help me “walk through” how data (of any kind) is accessed, used, and stored. We’ll have to mock up a data flow diagram. 
    5. Network diagram – Attached . Please verify if the attached diagram is still relevant/current. 
    6. MDS2 (Current) – If this could be sent in electronic form please. 
    7. Implementation Documents – Any configuration and/or installation documents in electronic form are appreciated. 
    8. Technical Guides - Any technical documents in electronic form are appreciated. 

Thank You, 

John 

John Zurisk 

Fitness Operations Analyst 

Franciscan HEALTH FITNESS CENTERS 

Chesterton  Schererville 

221 U.S. Hwy 41 - Suite A 

Schererville, IN 46375 

219.865.6969 ext. 3040 

FAX: 219.865.6683 

email: [ mailto:[email-masked] | [email-masked] ] 

From: Fleming Carrie 
Sent: Wednesday, September 18, 2019 11:09 AM 
To: 'Lee Robinson' < [ mailto:[email-masked] | [email-masked] ] >; [email-masked]' < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Zurisk John < [ mailto:[email-masked] | [email-masked] ] >; Schneider Jill < [ mailto:[email-masked] | [email-masked] ] >; Roberts Kristin N < [ mailto:[email-masked] | [email-masked] ] >; Price Brittany M < [ mailto:[email-masked] | [email-masked] ] > 
Subject: LesMills Virtual 

Lee and Josh, 

I wanted to reach out to you both to let you know that John Zurisk will be reaching out to you in the near future about needing to complete an IT risk assessment. To be 100% honest, they system is NOT functioning well on our WIFI. It is not consistent or reliable and we are not comfortable with that. We learned quite a bit AFTER the purchase from one of your techs about how it “should be” and what the ideal situations are and they are certainly not how we have it set up. The ultimate solution is to hard wire the system into our network which is going to require a risk assessment which means we will be sending over a lengthy vendor questionnaire that someone from your IT department will have to fill out and return. 

Thanks! 

Carrie Fleming 

Manager, Fitness Center Schererville 

221 US Highway 41; Suite A 

Schererville, IN 46375 

219-865-6969 ext. 3770 

The information contained in this e-mail and any accompanying documents is intended for the sole use of the recipient to whom it is addressed, and may contain information that is privileged, confidential, and prohibited from disclosure under applicable law. If you are not the intended recipient, or authorized to receive this on behalf of the recipient, you are hereby notified that any review, use, disclosure, copying, or distribution is prohibited. If you are not the intended recipient(s), please contact the sender by e-mail and destroy all copies of the original message. Thank you.