Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Adithya Srivastava <[email-masked]>, Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 20 Oct 2019 04:35:33 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

17 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59393 	Adithya 	10/17/2019 16:30 	10/17/2019 16:31 	0:01:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59394 	Bharat 	10/17/2019 16:54 	10/17/2019 16:55 	0:01:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59395 	Adithya 	10/17/2019 17:18 	10/17/2019 17:29 	0:11:00 	Yes 	Yes 	Yes 	Other 	Hold 
59397 	AJ 	10/17/2019 20:58 	10/17/2019 21:05 	0:07:00 	Yes 	Yes 	Yes 	Other 	Hold 

18 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59399 	Mridu 	10/18/2019 13:00 	10/18/2019 13:04 	0:04:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59400 	Bharat 	10/18/2019 15:48 	10/18/2019 15:52 	0:04:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59401 	Adithya 	10/18/2019 17:23 	10/18/2019 17:29 	0:06:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59402 	Adithya 	10/18/2019 17:24 	10/18/2019 17:29 	0:05:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59403 	AJ 	10/18/2019 19:13 	10/18/2019 19:25 	0:12:00 	Yes 	Yes 	Yes 	Other 	Open 
59404 	AJ 	10/18/2019 22:14 	10/18/2019 22:32 	0:18:00 	Yes 	Yes 	Yes 	Other 	Pending 

19 Oct 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59406 	Mridu 	10/19/2019 7:54 	10/19/2019 7:54 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59407 	Mridu 	10/19/2019 8:32 	10/19/2019 8:36 	0:04:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59408 	Bharat 	10/19/2019 11:05 	10/19/2019 11:08 	0:03:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59409 	Bharat 	10/19/2019 12:07 	10/19/2019 12:13 	0:06:00 	Yes 	Yes 	Yes 	Other 	Open 
59410 	Anush 	10/19/2019 16:05 	10/19/2019 16:16 	0:11:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59411 	Anush 	10/19/2019 16:33 	10/19/2019 16:36 	0:03:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59412 	Anush 	10/19/2019 17:00 	10/19/2019 17:04 	0:04:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59413 	Anush 	10/19/2019 17:06 	10/19/2019 17:19 	0:13:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59414 	Bharat 	10/19/2019 17:19 	10/19/2019 17:32 	0:13:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59415 	Bharat 	10/19/2019 17:52 	10/19/2019 17:57 	0:05:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59416 	Anush 	10/19/2019 18:11 	10/19/2019 18:15 	0:04:00 	Yes 	Yes 	Yes 	Other 	Hold 
59417 	Anush 	10/19/2019 18:47 	10/19/2019 18:52 	0:05:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59418 	AJ 	10/19/2019 23:55 	10/19/2019 23:59 	0:04:00 	Yes 	Yes 	Yes 	Other 	Open 

Regards, 
Pritish Nandi