Subject: Les Mill Virtual Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "avganova, mushtari" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>, "tasuku yamamoto" <[email-masked]>, rick jp <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 20 Oct 2019 02:15:56 -0700 (MST)

Hi All, 

PFB the Les Mills Virtual Audits. 

18 Oct 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2875 	Scheduling Classes 	Yes 	NA 	Pritish 	NA 	Resolved 	Training Requirement 	Correct 	Did not know how to schedule class 
2876 	Playback Issues 	Yes 	NA 	Amira 	NA 	Waiting 	AV 	Correct 	Playback issues and we do not know the issue yet 
2877 	Setup Questions 	Yes 	NA 	Mridu 	NA 	Resolved 	AV 	Correct 	Setup related questions 

19 Oct 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2878 	Playback issue 	Yes 	NA 	Amira 	It is always good to check Kibana once and see if they have had AV disconnections. 	Resolved 	Scheduler 	Incorrect 	the categorisation would be Training Requirement as the customer did not schedule a correct Virtual Class. I updated that. 
2879 	Login Issue 	Yes 	NA 	Mridu 	NA 	Waiting 	Login 	Correct 	Password reset issue 
2880 	Fitbox Virtual 	No 	NA 	AJ 	You could have asked if they use FitBox Virtual and if then shared the contact number of Fitbox. Please note they user Les Mills Virtual Services Via Fitbox and we can only support customer who are using Virtual App 	Closed 	Invalid 	Correct 	Fitbox customer. We do not support 

Regards, 
Pritish Nandi