Subject: Re: Ticket Completion Report - Oct 17, 2019
From: Pritish Nandi <[email-masked]>
To: suzanna <[email-masked]>
Cc: dan <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 17 Oct 2019 18:44:16 -0700 (MST)

Hi Suzanna, 

Thank you for the valuable feedback. 

I will update the team on the given scenarios and how to reply to them. 

Regards, 
Pritish 

From: "suzanna" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "dan" <[email-masked]>, "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Thursday, 17 October, 2019 23:04:57 
Subject: Re: Ticket Completion Report - Oct 17, 2019 

Hi Pritish, Deeksha and Saurabh, 

Thank you. Please see my comments below and LMK if you have any questions. 

[ http://help.venditiogroup.com/a/tickets/709978 | http://help.venditiogroup.com/a/tickets/709978 ] 
As they wrote in to Vilano, we need to 'always' send the template asking them to register the purchase and give more details. This is the same if they write into Conquer or Zenvida. We have no specific details about the problem, nor do we know when they ordered. We can look in Odoo, but it is possible we could make a mistake (on the customer's identity, but I cannot find them in Odoo), and if you could have sent this last night, we may have been able to have a reply and help them today. They wrote in at Thu, 17 Oct 2019 at 2:37 AM and you commented just a few hours later at Thu, 17 Oct 2019 at 3:57 AM. 

Does this make sense? 

[ http://help.venditiogroup.com/a/tickets/709981 | http://help.venditiogroup.com/a/tickets/709981 ] 
The question was not answered. The answer is: HANS Threaded Inserts In Shell (this is on the listing for the new helmet) 

[ http://help.venditiogroup.com/a/tickets/709932 | http://help.venditiogroup.com/a/tickets/709932 ] 
Good reply, but they should add that mountain bike tires, if they do fit, are knobby and will be louder. There is a snippet about trainers and noise. 

Please let me know if you need clarification on this. 

Best regards, 

Suzanna Pavelle 
Venditio Group, LLC 
Vilano Bikes / 
Conquer 
Sports / Optima 

(904) 419-7560 

On Thu, Oct 17, 2019 at 11:43 AM Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Dan, 

PFB the tickets we have touched today. 

eBay - 

Total 3 tickets left which are from eBay for your review. 

Tickets- 

[ http://help.venditiogroup.com/a/tickets/709962 | http://help.venditiogroup.com/a/tickets/709962 ] - Bike parts . Tagged Colby 
[ http://help.venditiogroup.com/a/tickets/709977 | http://help.venditiogroup.com/a/tickets/709977 ] - Ebay - Replied 
[ http://help.venditiogroup.com/a/tickets/709933 | http://help.venditiogroup.com/a/tickets/709933 ] - Ebay - Replied 
[ http://help.venditiogroup.com/a/tickets/709908 | http://help.venditiogroup.com/a/tickets/709908 ] - Ebay - Replied 
[ http://help.venditiogroup.com/a/tickets/709903 | http://help.venditiogroup.com/a/tickets/709903 ] - Ebay - Replied 
[ http://help.venditiogroup.com/a/tickets/709978 | http://help.venditiogroup.com/a/tickets/709978 ] - Bike Issue - Tagged Colby 
[ http://help.venditiogroup.com/a/tickets/709950 | http://help.venditiogroup.com/a/tickets/709950 ] - Package dimension - Replied 
[ http://help.venditiogroup.com/a/tickets/709981 | http://help.venditiogroup.com/a/tickets/709981 ] - Ebay - Replied 
[ http://help.venditiogroup.com/a/tickets/709980 | http://help.venditiogroup.com/a/tickets/709980 ] - Ebay - Replied 
[ http://help.venditiogroup.com/a/tickets/709932 | http://help.venditiogroup.com/a/tickets/709932 ] - Ebay Dupe - Closed 
[ http://help.venditiogroup.com/a/tickets/710001 | http://help.venditiogroup.com/a/tickets/710001 ] - Replied about Bike Sizing 
[ http://help.venditiogroup.com/a/tickets/710002 | http://help.venditiogroup.com/a/tickets/710002 ] - Ebay - Replied 
[ http://help.venditiogroup.com/a/tickets/710034 | http://help.venditiogroup.com/a/tickets/710034 ] - Ebay - Replied 

Regards, 
Pritish Nandi