Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Adithya Srivastava <[email-masked]>, Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 15 Oct 2019 07:35:50 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

13 Oct 2019 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59032 	Bharat 	10/13/2019 6:31 	10/13/2019 6:31 	0:00:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59136 	Adithya 	10/13/2019 16:58 	10/13/2019 17:00 	0:02:00 	Yes 	Yes 	Yes 	Other 	Open 
59137 	Adithya 	10/13/2019 17:00 	10/13/2019 17:02 	0:02:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59138 	Adithya 	10/13/2019 17:42 	10/13/2019 17:45 	0:03:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59139 	Mridu 	10/13/2019 18:59 	10/13/2019 19:02 	0:03:00 	Yes 	Yes 	Yes 	Other 	Hold 
59140 	AJ 	10/13/2019 20:33 	10/13/2019 20:39 	0:06:00 	Yes 	Yes 	Yes 	Other 	Resolved 

14 Oct 2019 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
59201 	Mridu 	10/14/2019 16:55 	10/14/2019 16:59 	0:04:00 	Yes 	Yes 	Yes 	Other 	Hold 
59202 	Mridu 	10/14/2019 17:19 	10/14/2019 17:24 	0:05:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59203 	Mridu 	10/14/2019 17:47 	10/14/2019 17:49 	0:02:00 	Yes 	Yes 	Yes 	Other 	Open 
59204 	Adithya 	10/14/2019 17:52 	10/14/2019 18:02 	0:10:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59205 	Mridu 	10/14/2019 18:03 	10/14/2019 18:04 	0:01:00 	Yes 	Yes 	Yes 	Other 	Resolved 
59206 	Adithya 	10/14/2019 18:56 	10/14/2019 19:02 	0:06:00 	Yes 	Yes 	Yes 	Other 	Open 
59207 	AJ 	10/14/2019 19:58 	10/14/2019 20:01 	0:03:00 	Yes 	Yes 	Yes 	Other 	Open 
59208 	AJ 	10/14/2019 21:31 	10/14/2019 21:31 	0:00:00 	Yes 	Yes 	Spam Email 	Livesalesman 	Resolved 

Regards, 
Pritish Nandi