Subject: Les Mill Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "avganova, mushtari" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>, "tasuku yamamoto" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 11 Oct 2019 06:45:35 -0700 (MST)

Hi All, 

PFB the Les Mills Audits - 

10 Oct 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2850 	Device Unregistered 	Yes 	NA 	Pritish 	NA 	Resolved 	Deleted App 	Correct 	Customer Deleted App 
2852 	Playback Issue 	Yes 	NA 	Pritish 	NA 	Waiting 	AV 	Correct 	Av Issue 
2853 	Login Issue 	Yes 	NA 	AJ 	NA 	Resolved 	Login 	Correct 	Unable to login to Scheduler 
2854 	Playback issues 	Yes 	NA 	Amira 	NA 	Resolved 	Training Requirement 	Correct 	Did not know how to play Virtual 
2855 	Login Details request 	Yes 	NA 	Pritish 	NA 	Waiting 	Invalid 	Correct 	Requesting for Club username and password 
2856 	Instructor question 	Yes 	NA 	Amira 	NA 	Closed 	Invalid 	Correct 	Wants to become Instructor 

11 Oct 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2858 	Unable to play classes 	Yes 	NA 	Pritish 	NA 	Resolved 	Sync 	Correct 	Not synced in last 8 days 
2859 	Entitlements 	Yes 	NA 	Pritish 	NA 	Resolved 	Entitlements 	Correct 	Wanted to Add Trip Live 
2860 	Virtual Born to Move 	Yes 	NA 	Pritish 	NA 	Waiting 	Sync 	Correct 	Not synced in last 12 days 

Regards, 
Pritish Nandi