Subject: Vilano Tickets - Oct 7 2019
From: Pritish Nandi <[email-masked]>
To: dan <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 7 Oct 2019 09:10:12 -0700 (MST)

Hi Dan, 

PFB the tickets we touched upon today so far. 

Ebay Marketplace - 

roadbikeoutlet - 3 Tickets left in Roadbikeoutlet for cancellation and disputes. We are not sure how to handle them. So need help on it so that we can complete the task from future. 
iCatchdeals - No tickets pending 
Returns Outlet - 2 Tickets for refund and customer complaint - Not in our task list so did not touch them. 

Ticket numbers - 

http://help.venditiogroup.com/a/tickets/707857 - Cancelled in Odoo and Shipstation. Not sure how to cancel under Marketplace/Channel Advisor and refund so tagged Chris. Please let us know if we did it correctly so that we can follow this procedure for eBay cancellation going forward. 

http://help.venditiogroup.com/a/tickets/707806 - Wayfair Cancellation 

http://help.venditiogroup.com/a/tickets/707836 - Wayfair Cancellation 

http://help.venditiogroup.com/a/tickets/707852 - Ebay Cancellation 

http://help.venditiogroup.com/a/tickets/707776 - Missing Package 

http://help.venditiogroup.com/a/tickets/707493 - Ebay Message on providing a different return label 

http://help.venditiogroup.com/a/tickets/707788 - Ebay Cancellation 

Few questions based on the tickets we touched upon today. 

1. We are not doing any Amazon ticket for now however, working on all other market places for the task which is assigned to us. Do let us know for any changes to that. 

2. What do we do notifications from Ebay like disputes, cancellation, refund etc? Shall we archive them or escalate them based on the severity of the situation. What I understand with eBay polices that they have set timelines for doing things like refunding, resolving disputes etc. So I do think that those should be brought to your attention. Please share your views. 

3. For ebay cancellation shall we stick to Odoo and shipstation cancellation and leave the rest to you guys. Who would be the best person to tag it to. Will it be Chris or Michelle? 

Thank you in advance and hope you had an amazing weekend. 

Regards, 
Pritish Nandi