Subject: Re: Urgent - AD manager and Outlook not working
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>
Cc: v kprasad <[email-masked]>, mkulaib <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sun, 6 Oct 2019 00:23:24 -0700 (MST)

Hi All, 

The AD manager is still not working for us and we are unable to reset domain passwords. 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "v kprasad" <[email-masked]>, "mkulaib" <[email-masked]>, "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, 1 October, 2019 18:08:51 
Subject: Re: Urgent - AD manager and Outlook not working 

Hi All, 

Just to update you further, we have installed the Microsoft authenticator and was able to configure it with the Outlook. It is working as desired. 

However, the AD manager is still not working and giving the same error. 

Thanks for checking this further. 

Regards, 
Pritish 

From: "saurabh" <[email-masked]> 
To: "v kprasad" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "mkulaib" <[email-masked]>, "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Monday, 30 September, 2019 21:32:59 
Subject: Re: Urgent - AD manager and Outlook not working 

Will arrange a mobile tomorrow on desk. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Krishna Prasad <[email-masked]> 
Sent: 30 September 2019 9:31 PM 
To: Pritish Nandi (LSM) <[email-masked]> 
Cc: Mohammed Kulaib <[email-masked]>; Deeksha Dadu <[email-masked]>; Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]> 
Subject: RE: Urgent - AD manager and Outlook not working 

Dear Pritish, 

Due to security reasons we have enabled two factor authentication for all admin users. You should keep one common mobile for the agents to get the code. Regarding AD manger, I have forwarded your email to SECOPS team for the solution. 

Regards, 

	

	Krishna Prasad ​ 
	System Administrator 
​ 

	[ http://www.ssbs.com.sa/ ] 
	Systems of Strategic Business Solutions ‑ An AlOthman Holding Company 

	Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al‑Khobar 34434, Saudi Arabia 

	D. [ tel:+966-13-8534464%20x11464 | +966-13-8534464 x11464 ] 	| 	F. +966‑13‑853‑4442 

	

	[ http://ssbs.com.sa/ ] 	
	[ https://www.linkedin.com/company/ssbs/ ] 	
	[ https://goo.gl/maps/Pbb3Ug6Uiqu ] 	
	[ https://www.twitter.com/ssbs_ksa ] 

From: Pritish Nandi <[email-masked]> 
Sent: Monday, September 30, 2019 9:12 PM 
To: Krishna Prasad <[email-masked]> 
Cc: Mohammed Kulaib <[email-masked]>; deeksha <[email-masked]>; saurabh <[email-masked]>; Ashish Dabral <[email-masked]> 
Subject: Re: Urgent - AD manager and Outlook not working 

[EXTERNAL EMAIL] 

Sorry forgot the attachments. 

Regards, 

Pritish 

From: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "v kprasad" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "mkulaib" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 30 September, 2019 20:53:44 
Subject: Urgent - AD manager and Outlook not working 

Hi Krishna, 

Hope you are doing great! 

This is to update you that the AD Manager and Outlook 365 is not working for Livesalesman Team. 

Attached is the error screenshot. Outlook is asking for 2 factor authentication and install outlook authentication app. Can you please disable the authentication for outlook as it is used by different agents in different shifts. 

Looking forward for your reply. 

Regards, 

Pritish Nandi