Subject: Les Mills Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "avganova, mushtari" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, "tasuku yamamoto" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 3 Oct 2019 08:43:22 -0700 (MST)

Hi All, 

Please see the audits for today's tickets. 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct (Y/N) 	Comments 
2834 	App is not connected to internet 	Yes 	NA 	Amira 	NA 	Waiting 	Sync 	Correct 	Customer does not have internet connected 
2835 	Non External Screen 	Yes 	NA 	Pritish 	NA 	Waiting 	AV 	Correct 	No EDID in place 
2836 	Same Class Repeating 	No 	NA 	Anush 	First response was sent for corrupt download issue where as the issue was same class playing. No Kibana logs checked and no investigation done. 	Waiting 	APP 	Correct 	Same Class playing issue 
2837 	Playback issues 	Yes 	NA 	Amira 	NA 	Waiting 	AV 	Correct 	They do not have EDID 
2838 	Non External Screen 	Yes 	NA 	Pritish 	NA 	Closed 	Duplicate 	Correct 	Already raised ticket earlier 

Regards, 
Pritish Nandi