Subject: Re: ※Question regarding "random" set up for virtual APP
From: Pritish Nandi <[email-masked]>
To: Charlotte Jansen <[email-masked]>
Cc: Kim Walker <[email-masked]>
Date: Thu, 3 Oct 2019 02:19:35 -0700 (MST)

Hi Charlotte, 

I have just replied to Maiko under - https://lesmillsvirtualapp.freshdesk.com/a/tickets/2836 

The customer has only one Sh'Bam class scheduled for every Wednesday as checked via Master Scheduler. 

Looking at the playback events in Kibana we can see that different Sh'Bam classes are playing different Wednesdays. Customer internet connection is also not stable so we are missing some data however, the data shows that different releases are playing for Shabam. 

Also the Virtual - Random Schedule Analysis shows different classes playing. This is already informed to Maiko. 

Regards, 
Pritish 

From: "Charlotte Jansen" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Kim Walker" <[email-masked]> 
Sent: Thursday, 3 October, 2019 13:48:17 
Subject: Fwd: ※Question regarding "random" set up for virtual APP 

Hi pritish 

Can you look into this for Kim and I please and let us know what you can see. 

Thanks 

Charlotte 

Charlotte Jansen 
Les Mills International 

Charlotte Jansen ​ 	| 	Customer Support B2B 
Les Mills International 	| 	[ mailto:[email-masked] | [email-masked] ] 
www.lesmills.com 
[ https://www.lesmills.com/getbodycombat ] 
[ http://www.lesmills.com/ ] 	[ https://www.facebook.com/lesmills ] 	[ https://twitter.com/lesmills ] 	[ https://www.linkedin.com/company/les-mills-international ] 	[ https://www.youtube.com/user/lesmillsgroupfitness ] 	[ https://www.instagram.com/lesmillstribe/ ] 

From: Kim Walker <[email-masked]> 
Sent: Thursday, October 3, 2019 9:14:30 PM 
To: Charlotte Jansen <[email-masked]> 
Subject: FW: ※Question regarding "random" set up for virtual APP 

Hey Charlotte, 

Any chance I could get you to take a look at running a report to see how the randomization is performing for user: [ mailto:[email-masked] | [email-masked] ] every Wednesday at 8pm – Sh’bam class? 

Hoping LS can do this for you. 

Thanks, 

Kim 

	

	
	
	Kim Walker ​ 	
	| 	Product Manager ‑ Club Count & Emerging Products 
	
	Les Mills International 	| 	[ mailto:[email-masked] | [email-masked] ] 
	
	tel [ tel:+64%209%20366%209900 | +64 9 366 9900 ] 	| 	www.lesmills.com 
	
	[ https://www.lesmills.com/getbodycombat ] 

	[ http://www.lesmills.com/ ] 	[ https://www.facebook.com/lesmills ] 	[ https://twitter.com/lesmills ] 	[ https://www.linkedin.com/company/les-mills-international ] 	[ https://www.youtube.com/user/lesmillsgroupfitness ] 	[ https://www.instagram.com/lesmillstribe/ ] 

From: Kim Walker <[email-masked]> 
Date: Thursday, 3 October 2019 at 9:12 PM 
To: Maiko Miyamoto <[email-masked]> 
Cc: Kenichi Sakanashi <[email-masked]> 
Subject: Re: ※Question regarding "random" set up for virtual APP 

Hi Maiko, 

I’ve been swamped sorry, but I have asked the guys to run a report for as far back as they can see in the system for every Wednesday at 8pm. 

I’ll forward the report as soon as it comes through. 

Thanks, 

Kim 

	

	

	

Kim Walker ​ 	

| 	

Product Manager ‑ Club Count & Emerging Products 

Les Mills International 	

| 	

[ mailto:[email-masked] | [email-masked] ] 

tel [ tel:+64%209%20366%209900 | +64 9 366 9900 ] 	

| 	

www.lesmills.com 

[ https://www.lesmills.com/getbodycombat ] 

	

[ http://www.lesmills.com/ ] 	

[ https://www.facebook.com/lesmills ] 	

[ https://twitter.com/lesmills ] 	

[ https://www.linkedin.com/company/les-mills-international ] 	

[ https://www.youtube.com/user/lesmillsgroupfitness ] 	

[ https://www.instagram.com/lesmillstribe/ ] 

From: Maiko Miyamoto <[email-masked]> 
Date: Friday, 20 September 2019 at 7:00 PM 
To: Kim Walker <[email-masked]> 
Cc: Kenichi Sakanashi <[email-masked]> 
Subject: ※ Question regarding "random" set up for virtual APP 

Hi Kim, 

Could you please check this account regarding “random” trouble that I asked a while ago? 

■ Club: S.B FIT HINATA YOSHIZUKA 

■ Customer ID: [ mailto:[email-masked] | [email-masked] ] 

They set up VIRTUAL SH’BAM at 20:00 every Wednesday, but the same number SH’BAM30 always show up. 

They says they haven’t edit the schedule once set up. 

Thank you, 

Maiko 

Maiko Miyamoto 

宮本 麻衣子 

CX Support 

CX サポート 

--------------------------- 

Les Mills Japan 

新所在地： 〒 100-0011 東京都千代田区内幸町 2-1-6 日比谷パークフロント 17 階 

電話番号 03-6823-4100 

FAX 番号 03-6684-1020 

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