Subject: iPad OS - 2835
From: Pritish Nandi <[email-masked]>
To: Charlotte Jansen <[email-masked]>
Date: Wed, 2 Oct 2019 08:12:01 -0700 (MST)

Hi Charlotte, 

Just FYI - 

https://lesmillsvirtualapp.freshdesk.com/a/tickets/2835 - Customer came on call about no external screen error. They were facing this issues after they have updated the iOS to iPad OS and also the App version to 1.12.1. 

However further checks found that the they are not using EDID and the iPad is of less capacity which is only 64 GB. I have shared the "must have devices" link and also "EDID" link to them and explained them about what else could cause this issue. Awaiting reply from them now. 

Regards, 
Pritish Nandi