Subject: Super Urgent - Ticket Assigning
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Adithya Srivastava <[email-masked]>
Date: Sun, 29 Sep 2019 08:15:03 -0700 (MST)

Team, 

Whenever we are assigning tickets to technician in SSBS, we need to make sure we check the " REQUEST TYPE " field. 

If it is anything other than " SERVICE REQUEST " Or " INCIDENT " we would not assign the ticket to anyone. We would only send the Acknowledgement email in this case. 

It does not matter if it is " OPEN " Or " PENDING ". Just look at the request type field. 

Regards, 
Pritish Nandi