Subject: Les Mills Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "avganova, mushtari" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, "tasuku yamamoto" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 26 Sep 2019 09:07:01 -0700 (MST)

Hi All, 

PFB the Les Mills Audits. 

26 Sept 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct (Y/N) 	Comments 
2811 	Login Issue 	Yes 	NA 	Amira 	NA 	Waiting 	Login 	Correct 	Unable to login 
2812 	Resolution Issue 	Yes 	NA 	Amira 	NA 	Waiting 	Content 	Correct 	Image quality of the videos arte poor 
2813 	Cant load schedule 	Yes 	NA 	AJ 	NA 	Waiting 	Entitlement 	Correct 	SF issue as they did not not have Virtual Bundle 
2815 	No Studio Error 	Yes 	NA 	Pritish 	NA 	Waiting 	On Boarding 	Correct 	First time setup and unable to login 
2817 	Login Issue 	Yes 	NA 	Pritish 	NA 	Waiting 	Login 	Correct 	Unable to login and not sure if first time 
2818 	Specific class issue 	Yes 	NA 	Amira 	NA 	Waiting 	Download 	Correct 	Specific class issue. Followed 7 common Scenarios 

Regards, 
Pritish Nandi