Subject: Re: Ticket #82738
From: Pritish Nandi <[email-masked]>
To: Phaedrus Arif <[email-masked]>
Cc: Adithya Srivastava <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Thu, 26 Sep 2019 00:31:53 -0700 (MST)

Hi All, 

I have responded to the ticket. Looking at his response it seems that he might not be taking the right dosage so guided him on that. Notes are also added. 

@Adithya - Notes are very important as it helps the other person in shift to understand what happened on the order or query and then he can accordingly help the customer. As discussed, you should go through all the tickets you have responded to and check if you have missed notes anywhere. 

Regards, 
Pritish 

From: "Phaedrus Arif" <[email-masked]> 
To: "Adithya Srivastava" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Wednesday, 25 September, 2019 21:52:36 
Subject: Ticket #82738 

Hi Adithya 
When you create a ticket, you're supposed to update the notes in UC what's the customer's concern so any agent could answer it quickly. You emailed the customer asking a few questions, did not add his order id on the ticket, no notes in the UC, nothing is clearly mentioned in the ticket what the concern is about. 

Please respond to the ticket and update the notes in UC. 

Thanks 
Arif 
Cheers to life :-)