Subject: Ticket #82738
From: Phaedrus Arif <[email-masked]>
To: [email-masked]
Cc: Pritish Nandi <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Wed, 25 Sep 2019 21:52:36 +0530

Hi Adithya

When you create a ticket, you're supposed to update the notes in UC what's
the customer's concern so any agent could answer it quickly. You emailed
the customer asking a few questions, did not add his order id on the
ticket, no notes in the UC, nothing is clearly mentioned in the ticket what
the concern is about.

Please respond to the ticket and update the notes in UC.

Thanks
Arif
Cheers to life :-)