Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: "Ashish Dabral" <[email-masked]>, Anush Saxena <[email-masked]>, " Bharat Sharma" <[email-masked]>, Arjun Hurry <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 19 Sep 2019 09:27:36 -0700 (MST)

Hi All, 

PFB the SSBS audits for 18th Sept 2019. 

Note: No open tickets in Livesalesman Queue. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
57809 	AJ 	9/17/2019 2:25 	9/17/2019 2:30 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 
57873 	Bharat 	9/17/2019 16:55 	9/17/2019 17:06 	0:11:00 	Yes 	Yes 	NA 	Other 	Open 
57874 	Bharat 	9/17/2019 16:56 	9/17/2019 17:06 	0:10:00 	Yes 	Yes 	NA 	Other 	On Hold 
57875 	Bharat 	9/17/2019 17:16 	9/17/2019 17:31 	0:15:00 	Yes 	Yes 	NA 	Other 	Open 
57876 	Ahmad 	9/17/2019 19:16 	9/17/2019 19:32 	0:16:00 	Yes 	Yes 	NA 	Other 	On Hold 
57877 	Ahmad 	9/17/2019 20:11 	9/17/2019 20:15 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
57878 	Ahmad 	9/17/2019 21:21 	9/17/2019 21:26 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
57879 	Ahmad 	9/17/2019 22:18 	9/17/2019 22:22 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 

Regards, 
Pritish Nandi