Subject: Draft
From: Mushtari Avganova <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Thu, 19 Sep 2019 00:49:10 -0700 (MST)

Good Day, Philipp! 

The situation you have described in your message is quite unique. As usually, classes do not disappear. Once you log in into your app in the beginning, all the content automatically gets downloaded. Although there might be some issues in download process due to internet connection distruption or iPAD storage but downloaded file does not disappear. 

We need to go deeper to invistigate your matter, for that we need more information from your side. 

Please, provide us followings: 

    * 

Your USER NAME 
    * 

Download Mangement section screenshot – go to the APP> Unlock the Pad lock (by entering the Admin Code)> Settings > Manage Download 
    * 

Screenshot of Select Progmmes Section - in the App> Unlock the Padlock>Settings>Manage Download> Select Download - there you will see all the programmes in your Entitlements , take a screenshot 

Looking forward for your response! 

Best Regards, 

Amira