Subject: Re: Charlotte's complaint - 2762 & 2773
From: Arjun Hurry <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Tue, 17 Sep 2019 09:45:20 -0700 (MST)

Hi Pritish, 

Thanks for the clarification re: LM reps. As discussed, I'll process these as club questions. 

Thank you, 
AJ 

From: "Pritish Nandi" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "Deeksha" <[email-masked]> 
Sent: Tuesday, September 17, 2019 2:56:25 PM 
Subject: Re: Charlotte's complaint - 2762 & 2773 

Hi AJ, 

We would be doing the T/S as per what we have been advised and the process is for us. Les Mills rep does not have any advance knowledge of the issue. I am not saying Amanda may not have however Charlotte wants us to handle the tickets as per the procedures laid down. Let's discuss when you come in shift. 

Regards, 
Pritish 

From: "Arjun Hurry" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, 17 September, 2019 06:26:55 
Subject: Re: Charlotte's complaint - 2762 & 2773 

Hi Pritish, 

Amanda just asked about admin mode playback on 2773. Can we all get on the same page with this issue, please? 

Thank you, 
AJ 

From: "Pritish Nandi" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Sent: Monday, September 16, 2019 9:40:28 PM 
Subject: Charlotte's complaint - 2762 & 2773 

Hi Arjun, 

The tickets were not handled correctly. 

When customer is saying that they have multiple classes failing then you should not ask to play the class in admin mode. Instead ask all these questions 

1. Must have devices 
2. EDID 
3. Diagram 
4. Mirror Display. 

Admin mode needs to be asked when they are complaining about a specific release. Please stick to 7 common scenarios always. If you are not sure then ask for more information like video or screenshot of the issue. 

Regards, 
Pritish Nandi