Subject: Ticket Replies by Amanda
From: Pritish Nandi <[email-masked]>
To: Charlotte Jansen <[email-masked]>
Date: Tue, 17 Sep 2019 02:51:05 -0700 (MST)

Hi Charlotte, 

We are a little confused on Amanda sending responses to customers via helpdesk platform. Could you just let us know if she is a part of the support team and we should stand by when she is writing replies to customers. 

Regards, 
Pritish Nandi