Subject: Les Mills Audits
From: Pritish Nandi <[email-masked]>
To: Abhishek Kaushik <[email-masked]>, Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "avganova, mushtari" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, "tasuku yamamoto" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 16 Sep 2019 08:58:32 -0700 (MST)

Hi All, 

PFB the Les Mills Audit. Found one incorrect First response. 

@Ahmad - This could have been handled with a little effort. However, there was no effort made. 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct (Y/N) 
2777 	Change Admin Code 	Yes 	NA 	Ahmad 	NA 	Resolved 	APP 	Correct 
2778 	Issue With GRIT class 	No 	NA 	Ahmad 	No efforts made to find the real issue. The GRIT class did not have any release number because it was a Live Class. It shows from the screenshot. Also the club name could be found in the domain name of the customer's email address. Agent did not check that. Also there are no AV disconnection however they have 2 playback errors. Incorrect first response sent. 	Waiting 	AV 	Incorrect 

Regards, 
Pritish Nandi