Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 15 Sep 2019 03:45:22 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

13- Sept - No Tickets 

14- Sept 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
57657 	Bharat 	9/14/2019 6:38 	9/14/2019 6:50 	0:12:00 	Yes 	Yes 	NA 	Other 	Resolved 
57658 		9/14/2019 10:57 	9/14/2019 11:03 	0:06:00 	Yes 	Yes 	NA 	Other 	Open 
57659 	Bharat 	9/14/2019 13:16 	9/14/2019 13:20 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
57660 		9/14/2019 15:54 	9/14/2019 15:56 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
57661 	Apporv 	9/14/2019 17:00 	9/14/2019 17:10 	0:10:00 	Yes 	Yes 	NA 	Other 	Resolved 
57662 		9/14/2019 17:49 	9/14/2019 17:54 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
57663 	AJ 	9/15/2019 6:39 	9/15/2019 6:43 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi