Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 13 Sep 2019 00:06:01 -0700 (MST)

Hi All, 

PFB the SSBS audits for the last couple of days. Sorry for the delay. 

8 Sept 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
57291 	Anush 	9/8/2019 6:58 	9/8/2019 7:07 	0:09:00 	Yes 	Yes 	NA 	Other 	Open 
57383 	Bharat 	9/8/2019 16:40 	9/8/2019 16:42 	0:02:00 	Yes 	Yes 	NA 	Other 	Closed 
57384 	Bharat 	9/8/2019 16:49 	9/8/2019 16:49 	0:00:00 	Yes 	Yes 	NA 	Livesalesman 	Closed 
57385 	Apoorv 	9/8/2019 16:50 	9/8/2019 16:52 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
57386 	Apoorv 	9/8/2019 16:52 	9/8/2019 16:57 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
57387 	Apoorv 	9/8/2019 17:38 	9/8/2019 17:39 	0:01:00 	Yes 	Yes 	NA 	Other 	Closed 
57388 	Bharat 	9/8/2019 17:42 	9/8/2019 17:43 	0:01:00 	Yes 	Yes 	NA 	Other 	Closed 
57389 	Bharat 	9/8/2019 17:48 	9/8/2019 17:48 	0:00:00 	Yes 	Yes 	NA 	Other 	Closed 
57390 	Bharat 	9/8/2019 17:53 	9/8/2019 17:53 	0:00:00 	Yes 	Yes 	NA 	Other 	Closed 
57391 	Bharat 	9/8/2019 17:56 	9/8/2019 17:57 	0:01:00 	Yes 	Yes 	NA 	Other 	Closed 
57392 	Apoorv 	9/8/2019 18:47 	9/8/2019 18:50 	0:03:00 	Yes 	Yes 	NA 	Other 	Closed 

9 Sept 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
57458 	Bharat 	9/9/2019 16:37 	9/9/2019 16:41 	0:04:00 	Yes 	Yes 	NA 	Other 	WIP 
57459 	Apoorv 	9/9/2019 16:42 	9/9/2019 16:44 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
57460 	Apoorv 	9/9/2019 16:45 	9/9/2019 16:46 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
57461 	Bharat 	9/9/2019 17:12 	9/9/2019 17:14 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
57462 		9/9/2019 17:27 	9/9/2019 17:27 	0:00:00 	Yes 	Yes 	NA 	Other 	Pending 

10 Sept 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
57514 	Apoorv 	9/10/2019 16:30 	9/10/2019 16:34 	0:04:00 	Yes 	Yes 	NA 	Other 	On Hold 
57515 	Apoorv 	9/10/2019 16:58 	9/10/2019 17:01 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
57516 	Apoorv 	9/10/2019 17:04 	9/10/2019 17:04 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 

11 Sept 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
57593 	Bharat 	9/11/2019 16:46 	9/11/2019 16:47 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
57594 	Apoorv 	9/11/2019 16:55 	9/11/2019 17:00 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
57595 	Apoorv 	9/11/2019 17:48 	9/11/2019 17:49 	0:01:00 	Yes 	Yes 	NA 	Other 	On Hold 
57596 	Pritish 	9/11/2019 18:51 	9/11/2019 18:54 	0:03:00 	Yes 	No 	Did not assign to the technician and moreover resolved the ticket 	Other 	Resolved 

12 Sept 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
57647 	Apoorv 	9/12/2019 16:35 	9/12/2019 16:37 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
57648 	Apoorv 	9/12/2019 16:45 	9/12/2019 16:49 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
57649 	Pritish 	9/12/2019 16:47 	9/12/2019 16:50 	0:03:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
57650 	Apoorv 	9/12/2019 16:56 	9/12/2019 17:00 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
57651 	Pritish 	9/12/2019 16:57 	9/12/2019 16:58 	0:01:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
57652 	Apoorv 	9/12/2019 17:07 	9/12/2019 17:10 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
57653 	Apoorv 	9/12/2019 17:19 	9/12/2019 17:23 	0:04:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
57654 	Apoorv 	9/12/2019 17:41 	9/12/2019 17:49 	0:08:00 	Yes 	Yes 	NA 	Other 	Resolved 
57655 	AJ 	9/12/2019 23:55 	9/13/2019 0:02 	0:07:00 	Yes 	Yes 	NA 	Other 	Open 

Regards, 
Pritish Nandi