Subject: Re: Ticket #81854
From: Arjun Hurry <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha <[email-masked]>, phaedrusrf <[email-masked]>
Date: Wed, 11 Sep 2019 09:37:02 -0700 (MST)

Ah, I see- not sure how I missed the 2nd one. Thanks for the catch, 

AJ 

From: "Pritish Nandi" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "phaedrusrf" <[email-masked]> 
Sent: Wednesday, September 11, 2019 12:34:44 PM 
Subject: Re: Ticket #81854 

Hi AJ, 

He had 2 Autoship. One for CM and one for AV. So you cancelled only CM and forgot to cancel AV. Just make sure you check all AS for customer. If he says cancel all AS then cancel all. And when he gives you any specific product do not forget to tell him that they have active AS for the other product and if they want to change anything in that. 

This would avoid any confusion with customer. 

Regards, 
Pritish 

From: "Arjun Hurry" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Phaedrus Arif" <[email-masked]> 
Sent: Tuesday, 10 September, 2019 22:16:05 
Subject: Re: Ticket #81854 

Hi Pritish, 

The AS shows cancelled on 9/2?? 

-AJ 

From: "Pritish Nandi" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "phaedrusrf" <[email-masked]> 
Sent: Sunday, September 8, 2019 9:12:06 PM 
Subject: Ticket #81854 

AJ, 

You forgot to cancel the AS for this customer and he was charged again. Please make sure you check all autoships for the customer and cancel it accordingly. This cannot be missed. 

Regards, 
Pritish Nandi