Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 8 Sep 2019 04:42:38 -0700 (MST)

Hi All, 

PFB the SSBS audits for 7th Sept 2019 

Also I can see again that people have stopped using the google sheet to log the ticket numbers. Please make sure you are logging your name for all tickets. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
57283 		9/7/2019 8:50 	9/7/2019 8:57 	0:07:00 	Yes 	Yes 	NA 	Other 	Open 
57284 		9/7/2019 8:52 	9/7/2019 8:57 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
57285 		9/7/2019 11:12 	9/7/2019 11:14 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
57286 		9/7/2019 13:14 	9/7/2019 13:17 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
57287 		9/7/2019 14:24 	9/7/2019 14:25 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
57288 		9/7/2019 17:00 	9/7/2019 17:22 	0:22:00 	Yes 	Yes 	NA 	Other 	Resolved 
57289 		9/7/2019 23:55 	9/7/2019 23:59 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 

Regards, 
Pritish Nandi