Subject: Ticket Closure
From: Pritish Nandi <[email-masked]>
To: Ilma Afzal <[email-masked]>
Date: Sun, 8 Sep 2019 03:10:18 -0700 (MST)

Hi Ilma, 

Hope you are doing good. 

Please suggest if we should close this tickets kept on hold in Zendesk. It has already been 14 days since we have sent the email to the customer. And going further what process we should follow for closure. 

Regards, 
Pritish Nandi