Subject: Fwd: Note Added - [#701534] Conversation with Eli Chisley
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Date: Fri, 6 Sep 2019 22:15:57 +0000

Please share with team

Sent from my iPhone

Begin forwarded message:

From: Customer Care <[email-masked]<mailto:[email-masked]>>
Date: 7 September 2019 at 00:40:35 GMT+8
To: [email-masked]<mailto:[email-masked]>,  [email-masked]<mailto:[email-masked]>,  [email-masked]<mailto:[email-masked]>
Subject: Note Added - [#701534] Conversation with Eli Chisley
Reply-To: Customer Care <[email-masked]<mailto:[email-masked]>>

Hi ,

Daniel added a note and wants you to have a look.

Ticket URL:
http://help.venditiogroup.com/helpdesk/tickets/701534

Subject:
Conversation with Eli Chisley

Requester: Eli Chisley

Note Content:
We do have a snippet called 'what is a pro build'

'We do offer a pro build service on our website as building a bike can take a bit of skill and some time. The bike will be taken out the box, fully assembled, and adjusted properly to make sure that the bike is functioning correctly and is safe to ride once you receive it.

It will then be disassembled just enough to fit back into the box and shipped to you.

Once received, you will simply have to attach handlebars, seat, front wheel, and pedals. After final assembly, it is still always a good idea to have your bike checked over by a local bike shop for a safety inspection.

We also offer videos to be used as a guideline to the assembly process for our customers which can be seen here:
http://www.roadbikeoutlet.com/assembly.html

If you are unsure about any step in the assembly process, we highly suggest you take the bike to a bike shop for professional assembly.'

WE ALSO HAVE THIS ONE TOO (PRO BUILD BLOG):
Check out this blog post on what the Pro Tune service entails:

http://www.roadbikeoutlet.com/blog/the-roadbikeoutlet-pro-build-service/

The Pro-Build includes:

  *   Completely assemble the bicycle checking the alignment of the frame and fork
  *   Add additional lubrication
  *   Align and adjust the derailleurs
  *   Grease the pedal threads
  *   Align and tighten the crank sprockets and arms
  *   Position the saddle level and center it on the seat post
  *   Attach the brakes and adjust them correctly
  *   Assemble the handlebars
  *   True the wheels
  *   Our qualified tech will then disassemble the bicycle just enough to fit it back into the shipping box, add more packing protection, and secure all movable parts to prevent any damage that might occur during transit.

You can also watch this video as well:

https://youtu.be/egBrHfbvwjQ

Please also remember that choosing the pro tune service adds 2-5 business days to your order.

Once the bike arrives to you, reassembly typically takes our customers only 10 to 15 minutes. See the above video, which shows the remaining few items that you need to finish in order to ride.

You will need to attach the pedals, saddle, front wheel, front brake and the handlebars. That's it!

The left pedal screws on counterclockwise as if you're sitting on the bike. The right screws on clockwise as if you're sitting on the bike. Use lease hand tighten carefully. Once you are sure you did not cross thread the pedals, and after they are attached firmly, you can tighten. Be careful as threaded parts are not covered under warranty.

Please always ride safely and carefully.  It is a great idea to take your bike to your local bike mechanic for final sizing and a safety check. Review the owner's manual, be aware of all safety precautions, and maintain your bike regularly. Use your helmet and safety gear, be conscious of traffic, and enjoy!

Thanks guys!

701534:251140