Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 5 Sep 2019 07:16:48 -0700 (MST)

Hi All, 

PFB the SSBS audits for 4th Sept 2019. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
57214 	Bharat 	9/4/2019 16:40 	9/4/2019 16:45 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
57215 	Apoorv 	9/4/2019 16:45 	9/4/2019 16:46 	0:01:00 	Yes 	Yes 	NA 	Other 	On Hold 
57216 	Bharat 	9/4/2019 16:46 	9/4/2019 16:49 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
57217 	Bharat 	9/4/2019 16:47 	9/4/2019 16:53 	0:06:00 	Yes 	Yes 	NA 	Other 	Resolved 
57218 	Apoorv 	9/4/2019 16:54 	9/4/2019 16:55 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
57219 	Bharat 	9/4/2019 17:03 	9/4/2019 17:05 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
57220 	Bharat 	9/4/2019 17:09 	9/4/2019 17:11 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
57221 	Apoorv 	9/4/2019 17:45 	9/4/2019 18:02 	0:17:00 	Yes 	Yes 	NA 	Other 	Resolved 
57222 	AJ 	9/4/2019 20:59 	9/5/2019 2:46 	5:47:00 	Yes 	Yes 	AJ informed that the portal was not refreshing. 	Other 	Resolved 

Regards, 
Pritish Nandi