Subject: Re: Tickets Responded
From: Apoorv Joshi <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, Abhishek Kaushik <[email-masked]>
Date: Wed, 4 Sep 2019 07:42:56 -0700 (MST)

Hi Mam, 

This is understood. 

We will follow the same. 

Regards, 
Apoorv 

From: "Pritish Nandi" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Abhishek Kaushik" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, September 4, 2019 8:10:56 PM 
Subject: Re: Tickets Responded 

Hi Deeksha, 

This is understood and will be followed. I have advised both on the same. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Abhishek Kaushik" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 4 September, 2019 19:58:56 
Subject: Re: Tickets Responded 

Hi, 

For now, please strictly stick to tickets for delivery, tracking and product specs. For any tickets they have asked us not to reply, please do not. If you think you know the answer, please put the draft only in the private message and ask them to check. 

Also, all tickets will be reviewed by Pritish before the reply is sent unless Pritish it is his off day. On rest of the days, please wait for Pritish to check the responses. 

Regards, 
Deeksha 

Sent from my iPhone 

On 4 Sep 2019, at 22:16, Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Sure, 

PFB the same. 

"Hi Deeksha, 

Please do not reply to tickets Dan has not trained you on answering. This was not done correctly, and our account with Amazon is very important and we cannot have you make mistakes. 

Dan will be reviewing some ticket issues with you in the next day or two. We are partly closed due to the hurricane. 

Again, please do not answer any tickets that Dan has not trained you on answering. 

Thank you. 

Suzanna" 

Regards, 
Pritish 

From: "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 4 September, 2019 19:33:18 
Subject: Re: Tickets Responded 

Thank you, could you please copy paste the question, our response and Suzanne’s feedback here? I can’t log in on freshdesk. 

Sent from my iPhone 

On 4 Sep 2019, at 21:58, Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Sure, 

We will wait to hear from you on the call. Seems like they are partially closed due to Hurricane. 

All tickets are checked by me. 

Received one feedback on ticket 701295 from Suzanne and she said it was not handled correctly. However, we have checked the similar tickets and replied to the customer. So I have asked for more details on what went wrong and assured her that we would check with them before sending anything to the customer except Delivery, Tracking and Specs related issues. 

FYI- Mridu is learning fast and would be able to handle Les Mills Independently after a week or so. She has started drafting responses and sending it to me for real tickets. 

Regards, 
Pritish 

From: "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 4 September, 2019 19:16:36 
Subject: Re: Tickets Responded 

Saurabh told me the call didn’t happen, I have emailed the client to reschedule the call. 

How did Abhishek do on the tickets today? 

Sent from my iPhone 

On 4 Sep 2019, at 21:42, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi, 

How did Abhishek do on tickets today? And did the call with the client happen today? How did it go? Share details please 

Regards, 
Deeksha 

Sent from my iPhone 

On 4 Sep 2019, at 00:29, Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Abhishek, 

Couple of things here - 

700850 - Not tagged DAN however left a note for him. 
700984 - Not tagged DAN however left note for him 
700950 - No action taken. No reply. Did not even Tag him. 
700965 - Correctly handled 
700998 - Correctly handled 
700999 - Why this is resolved without replying to the customer? No note, nothing. 
701007 - No Salutation. This was a plain email reply and could have been handled better. Why the email was resolved? Also we discussed that we would wait for Daniel to confirm if we need to send reply via ebay or not. 
701015 - Again resolved ticket for ebay comms. Please hold on to this. 
701006 - Again resolved ticket for ebay comms. Please hold on to this. 
700944 - Amazon question. Again we have resolved it. Please hold on to this. 

Going further all tickets needs to be discussed with me before resolving or replying . We would also clear our doubts tomorrow when on call. 

Regards, 
Pritish 

From: "Abhishek Kaushik" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 3 September, 2019 20:34:30 
Subject: Tickets Responded 

Hey there, 

List of tickets on which responses were sent. 

700850 
700984 
700950 
700965 
700998 
700999 
701007 
701015 
701006 
700944 

Thanks 
Albie 

BQ_END

BQ_END

BQ_END