Subject: Re: Tickets Responded
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Wed, 4 Sep 2019 06:58:40 -0700 (MST)

Sure, 

We will wait to hear from you on the call. Seems like they are partially closed due to Hurricane. 

All tickets are checked by me. 

Received one feedback on ticket 701295 from Suzanne and she said it was not handled correctly. However, we have checked the similar tickets and replied to the customer. So I have asked for more details on what went wrong and assured her that we would check with them before sending anything to the customer except Delivery, Tracking and Specs related issues. 

FYI- Mridu is learning fast and would be able to handle Les Mills Independently after a week or so. She has started drafting responses and sending it to me for real tickets. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Wednesday, 4 September, 2019 19:16:36 
Subject: Re: Tickets Responded 

Saurabh told me the call didn’t happen, I have emailed the client to reschedule the call. 

How did Abhishek do on the tickets today? 

Sent from my iPhone 

On 4 Sep 2019, at 21:42, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi, 

How did Abhishek do on tickets today? And did the call with the client happen today? How did it go? Share details please 

Regards, 
Deeksha 

Sent from my iPhone 

On 4 Sep 2019, at 00:29, Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Abhishek, 

Couple of things here - 

700850 - Not tagged DAN however left a note for him. 
700984 - Not tagged DAN however left note for him 
700950 - No action taken. No reply. Did not even Tag him. 
700965 - Correctly handled 
700998 - Correctly handled 
700999 - Why this is resolved without replying to the customer? No note, nothing. 
701007 - No Salutation. This was a plain email reply and could have been handled better. Why the email was resolved? Also we discussed that we would wait for Daniel to confirm if we need to send reply via ebay or not. 
701015 - Again resolved ticket for ebay comms. Please hold on to this. 
701006 - Again resolved ticket for ebay comms. Please hold on to this. 
700944 - Amazon question. Again we have resolved it. Please hold on to this. 

Going further all tickets needs to be discussed with me before resolving or replying . We would also clear our doubts tomorrow when on call. 

Regards, 
Pritish 

From: "Abhishek Kaushik" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 3 September, 2019 20:34:30 
Subject: Tickets Responded 

Hey there, 

List of tickets on which responses were sent. 

700850 
700984 
700950 
700965 
700998 
700999 
701007 
701015 
701006 
700944 

Thanks 
Albie 

BQ_END