Subject: Re: Tickets Responded
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Wed, 4 Sep 2019 13:46:36 +0000

Saurabh told me the call didn’t happen, I have emailed the client to reschedule the call.

How did Abhishek do on the tickets today?

Sent from my iPhone

On 4 Sep 2019, at 21:42, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Hi,

How did Abhishek do on tickets today? And did the call with the client happen today? How did it go? Share details please

Regards,
Deeksha

Sent from my iPhone

On 4 Sep 2019, at 00:29, Pritish Nandi <[email-masked]<mailto:[email-masked]>> wrote:

Abhishek,

Couple of things here -

700850 - Not tagged DAN however left a note for him.
700984 - Not tagged DAN however left note for him
700950 - No action taken. No reply. Did not even Tag him.
700965 - Correctly handled
700998 - Correctly handled
700999 - Why this is resolved without replying to the customer? No note, nothing.
701007 -  No Salutation. This was a plain email reply and could have been handled better. Why the email was resolved? Also we discussed that we would wait for Daniel to confirm if we need to send reply via                ebay or not.
701015  - Again resolved ticket for ebay comms. Please hold on to this.
701006 -  Again resolved ticket for ebay comms. Please hold on to this.
700944 - Amazon question. Again we have resolved it. Please hold on to this.

Going further all tickets needs to be discussed with me before resolving or replying . We would also clear our doubts tomorrow when on call.

Regards,
Pritish

________________________________
From: "Abhishek Kaushik" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 3 September, 2019 20:34:30
Subject: Tickets Responded

Hey there,

List of tickets on which responses were sent.

700850
700984
700950
700965
700998
700999
701007
701015
701006
700944

Thanks
Albie