Subject: Fwd: Transcript of 03 Sep 2019 12:45:01. Operator: Chris. Visitor: Abdul ghafoor Khadim
From: Pritish Nandi <[email-masked]>
To: "Charles Neville, JayWay Travel" <[email-masked]>
Date: Tue, 3 Sep 2019 04:00:40 -0700 (MST)

Hi Charles, 

I am not sure if this chat was handled correctly or not. We are confused if you provide the services to Afghanistan as well. Can you confirm on this please? 

Regards, 
Pritish 

From: "LiveChat" <[email-masked]> 
To: "manager" <[email-masked]> 
Sent: Tuesday, 3 September, 2019 16:28:45 
Subject: Transcript of 03 Sep 2019 12:45:01. Operator: Chris. Visitor: Abdul ghafoor Khadim 

		

	

Chat transcript 

		

Name: Abdul ghafoor Khadim 

E-mail (optional): [email-masked] 

				

	

		Chris 	Tue, 09/03/19 10:45:01 am UTC 	

			Hello! How may I help you? 
	Hi Abdul 
	How can I help you plan a trip today? 	

	

		Abdul ghafoor Khadim 	10:46:22 am 	

			I am travelling to Latvia please make me a tours plans from 22-30 Dec2019 	

	

		Chris 	10:46:58 am 	

			We would be happy to plan your customized trip across that destination based on you needs. 
	Allow me to pass on the details to our Travel Experts who would be able to help you further with it. 
	May I know your phone number as well? 	

	

		Abdul ghafoor Khadim 	10:47:47 am 	

			0093795956070 	

	

		Chris 	10:48:05 am 	

			Thank you. May I also know from where would you be travelling? 	

	

		Abdul ghafoor Khadim 	10:48:19 am 	

			Afghanistan 	

	

		Chris 	10:49:24 am 	

			Thank you. May I know if you are a US national or Afghanistan National? 	

	

		Abdul ghafoor Khadim 	10:49:39 am 	

			Afghanistan 	

	

		Chris 	10:50:35 am 	

			Thank you 
	Allow me to check this for you 
	Unfortunately as a US-based outbound tour operator sending guests to Europe, we are not able to provide visa assistance. As this is a requirement for visiting most of the countries we offer, we advise instead contacting a tour company based in the country or countries you are looking to visit. 
	Are we still connected? 	

	

		Abdul ghafoor Khadim 	10:55:47 am 	

			Yes 	

	

		Chris 	10:55:59 am 	

			Can I help you with anything else? 	

	

		Abdul ghafoor Khadim 	10:56:30 am 	

			No just want to have thid package 
	This 	

	

		Chris 	10:58:09 am 	

			I am sorry however as US outbound tour operator we would not be able to provide Visa assistance for other nationalities which is must to visit these countries. I wish I could have helped but unfortunately we do not have any possibility. 
	Thank you for your understanding and patience. 
	It was nice talking to you. Have a great day, goodbye! 	

	

			Chris archived the chat 	10:58:41 am 	

	

		Duration: 13m 40s 

		Chat started on: [ https://jaywaytravel.com/contact | https://jaywaytravel.com/contact ] 
		Referrer: [ https://jaywaytravel.com/latvia | https://jaywaytravel.com/latvia ] 
		Visitor geolocation: Apo, Armed Forces Europe, Middle East, & Canada, United States / 103.28.133.97 

		
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