Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 1 Sep 2019 08:04:20 -0700 (MST)

Hi All, 

PFB the audits for SSBS. 

26 Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56716 	Bharat 	8/26/2019 18:17 	8/26/2019 18:21 	0:04:00 	Yes 	Yes 	NA 	Other 	Closed 
56717 	Bharat 	8/26/2019 18:50 	8/26/2019 19:20 	0:30:00 	Yes 	Yes 	NA 	Other 	Closed 
56718 	BHarat 	8/26/2019 19:56 	8/26/2019 19:58 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
56719 	AJ 	8/26/2019 20:33 	8/26/2019 20:38 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 
56721 	AJ 	8/27/2019 6:54 	8/27/2019 6:58 	0:04:00 	Yes 	Yes 	NA 	Other 	Closed 

27 Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56780 	Bharat 	8/27/2019 16:40 	8/27/2019 16:45 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 
56781 	Bharat 	8/27/2019 16:50 	8/27/2019 16:57 	0:07:00 	Yes 	Yes 	NA 	Other 	On Hold 
56782 	Bharat 	8/27/2019 17:00 	8/27/2019 17:17 	0:17:00 	Yes 	Yes 	NA 	Other 	Resolved 
56783 	Bharat 	8/27/2019 17:04 	8/27/2019 17:18 	0:14:00 	Yes 	Yes 	NA 	Other 	Resolved 
56784 	Bharat 	8/27/2019 17:06 	8/27/2019 17:20 	0:14:00 	Yes 	Yes 	NA 	Other 	Open 
56785 	Bharat 	8/27/2019 17:54 	8/27/2019 18:13 	0:19:00 	Yes 	Yes 	NA 	Other 	Resolved 
56786 	Pritish 	8/27/2019 18:49 	8/27/2019 18:50 	0:01:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
56787 	Pritish 	8/27/2019 19:15 	8/27/2019 19:31 	0:16:00 	Yes 	Yes 	NA 	Other 	Resolved 

28 Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56839 	Bharat 	8/28/2019 16:57 	8/28/2019 17:02 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 

29 Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56906 		8/29/2019 16:49 	8/29/2019 16:57 	0:08:00 	Yes 	Yes 	NA 	Other 	Resolved 
56907 		8/29/2019 16:54 	8/29/2019 16:57 	0:03:00 	Yes 	Yes 	NA 	Other 	WIP 
56908 		8/29/2019 16:55 	8/29/2019 16:58 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
56909 		8/29/2019 17:01 	8/29/2019 17:02 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
56910 		8/29/2019 17:03 	8/29/2019 17:06 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
56911 		8/29/2019 17:07 	8/29/2019 17:08 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
56912 		8/29/2019 17:19 	8/29/2019 17:24 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
56913 		8/29/2019 17:41 	8/29/2019 17:42 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 

30 Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56915 		8/30/2019 7:30 	8/30/2019 7:31 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
56916 		8/30/2019 7:30 	8/30/2019 7:33 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
56917 		8/30/2019 7:30 	8/30/2019 7:32 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 
56918 	Bharat 	8/30/2019 18:42 	8/30/2019 18:47 	0:15:00 	Yes 	Yes 	NA 	Other 	Resolved 
56919 		8/30/2019 19:11 	8/30/2019 19:26 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 

31 Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
56921 	AJ 	8/31/2019 3:48 	8/31/2019 3:52 	0:00:00 	Yes 	Yes 	NA 	Other 	Open 
56922 		8/31/2019 6:31 	8/31/2019 6:44 	0:00:00 	Yes 	Yes 	NA 	Other 	Open 
56923 		8/31/2019 8:10 	8/31/2019 8:10 	0:00:00 	Yes 	Yes 	NA 	Other 	Open 
56924 		8/31/2019 8:11 	8/31/2019 8:11 	0:11:00 	Yes 	Yes 	NA 	Other 	Resolved 
56925 		8/31/2019 9:11 	8/31/2019 9:11 	0:02:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
56926 		8/31/2019 10:09 	8/31/2019 10:20 	0:11:00 	Yes 	Yes 	NA 	Other 	Open 
56927 		8/31/2019 11:19 	8/31/2019 11:21 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
56928 		8/31/2019 11:21 	8/31/2019 11:26 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
56929 	Apoorv 	8/31/2019 12:00 	8/31/2019 12:05 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
56930 	Apoorv 	8/31/2019 12:37 	8/31/2019 12:41 	0:04:00 	Yes 	Yes 	NA 	Other 	On Hold 
56931 	Apoorv 	8/31/2019 12:59 	8/31/2019 13:03 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
56932 	Apoorv 	8/31/2019 17:00 	8/31/2019 17:14 	0:14:00 	Yes 	Yes 	NA 	Other 	Resolved 
56933 	Apoorv 	8/31/2019 17:42 	8/31/2019 17:43 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
56934 	AJ 	8/31/2019 20:00 	8/31/2019 20:28 	0:28:00 	Yes 	Yes 	NA 	Other 	Resolved 
56935 	AJ 	8/31/2019 21:06 	8/31/2019 21:10 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
56936 	AJ 	8/31/2019 23:55 	8/31/2019 23:59 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 

1st Aug (Till 8.30PM) 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
57010 	Pritish 	9/1/2019 16:37 	9/1/2019 17:01 	0:24:00 	Yes 	Yes 	NA 	Other 	WIP 
57011 	Pritish 	9/1/2019 16:39 	9/1/2019 17:01 	0:22:00 	Yes 	Yes 	NA 	Other 	Open 
57012 	Pritish 	9/1/2019 16:50 	9/1/2019 17:02 	0:12:00 	Yes 	Yes 	NA 	Other 	Resolved 
57013 	Bharat 	9/1/2019 16:52 	9/1/2019 17:02 	0:10:00 	Yes 	Yes 	NA 	Other 	Resolved 
57014 	Bharat 	9/1/2019 16:54 	9/1/2019 17:03 	0:09:00 	Yes 	Yes 	NA 	Other 	Open 
57015 	Pritish 	9/1/2019 16:54 	9/1/2019 17:03 	0:09:00 	Yes 	Yes 	NA 	Other 	Resolved 
57016 	Pritish 	9/1/2019 16:56 	9/1/2019 17:03 	0:07:00 	Yes 	Yes 	NA 	Other 	Open 
57017 	Bharat 	9/1/2019 16:59 	9/1/2019 17:04 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
57018 	Bharat 	9/1/2019 17:06 	9/1/2019 17:07 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
57019 	Bharat 	9/1/2019 17:22 	9/1/2019 17:25 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
57020 	Bharat 	9/1/2019 17:27 	9/1/2019 17:30 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 

Regards, 
Pritish Nandi