Subject: Re: One step closer to your dream trip
From: Pritish Nandi <[email-masked]>
To: "Charles Neville, JayWay Travel" <[email-masked]>
Cc: manager <[email-masked]>
Date: Fri, 30 Aug 2019 07:56:04 -0700 (MST)

Hi Charles, 

Thank you for your feedback. 

Yes you are right on that part and it seems that agent was got confused when sending the lead. I will speak to him and provide him the feedback. 

Thank you again for highlighting it. 

Regards, 
Pritish 

From: "Charles Neville, JayWay Travel" <[email-masked]> 
To: "manager" <[email-masked]> 
Sent: Friday, 30 August, 2019 20:20:21 
Subject: Fwd: One step closer to your dream trip 

Client 	02:00:03 pm 	

	Checking prices for 2 people 
2weeks 

Client 	02:00:39 pm 	

	Planning for 6 months 

I can see why there was some confusion, but they did just say ’2 weeks’ and realistically nobody’s buying a tour for six months, either they have been planning it for 6 months or they are planning to take it in six months time. 

Best 

Charles 

Begin forwarded message: 

From: JayWay Travel < [ mailto:[email-masked] | [email-masked] ] > 
Subject: One step closer to your dream trip 
Date: 30 August 2019 at 16:30:00 CEST 
To: [ mailto:[email-masked] | [email-masked] ] 
Reply-To: JayWay Travel < [ mailto:[email-masked] | [email-masked] ] > 

We have received your request via livechat, thank you for choosing JayWay! One of our expert travel consultants, Carmine, Jared or Nicolas, will contact you shortly to go over your travel preferences. Please take a moment to read [ http://www.jaywaytravel.com/how-it-works | how JayWay works ] . 

We have provided below a copy of your request and while you wait for our staff to get in touch you can review some of our [ http://www.jaywaytravel.com/itineraries | sample itineraries ] . We are looking forward to helping you create the trip of a lifetime! New message via Livechat form: 
from: 

Name: David 
[ mailto:[email-masked] | email: [email-masked] ] 
Phone: 
Destinations: Destinations are not yet decided 
Dates: 2020 
PAX: 2 
From: Dorchester, Massachusetts, United States / 198.89.64.249 
Comments: 
Interests: The CX wants the tour for 6 months and destinations are not yet decided. 

We will be in touch shortly! 

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JayWay Travel 
[ https://jaywaytravel.com/ | www.jaywaytravel.com ] 
1-800-344-5785 
1-914-500-8912 

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