Subject: Les Mills Language Support Hours - Updated.
From: Pritish Nandi <[email-masked]>
To: Abhishek Kaushik <[email-masked]>, Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, "tasuku yamamoto" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, ashish dabral <[email-masked]>
Date: Mon, 26 Aug 2019 07:51:13 -0700 (MST)

Hi All, 

PFB the updated Language Support timings for Les Mills Virtual. Also, to reiterate again anytime you see a Language call within the Language support hours, you need to quickly get a language expert to answer the call. If the language expert is not available then you need to arrange for a immediate callback to the customer and create ticket accordingly. 

NEVER EVER PICK LANGUAGE CALLS IN ENGLISH 

Ticket creation is must for any Virtual User with the relevant details mentioned below. If the call is not related to Virtual Support then you can create a ticket with [email-masked] and close the case after describing the issue and your support on the call (Only to tag the call). 

You need to take the below details - 

Username: 
Name : 
Email : 
Club name : 
Country : 
Phone : 

Language Support Hours (As per countries timezone) - 

Spanish : +34518900856 - Weekdays - 7am to 7pm Mon - Sat, 7am - 5pm Sun 
German : +494040119266 - Weekdays - 7am to 7pm Mon - Sat, 7am - 5pm Sun 
JP: +818000804403 - 8am - 9pm all days 
RU: +74995051568 - 7am - 7pm all days 
Portuguese: 7am till 4PM 

Regards, 
Pritish Nandi