Subject: Re: Members to contact via Email
From: Pritish Nandi <[email-masked]>
To: Ilma Afzal <[email-masked]>
Cc: Alice Chuah <[email-masked]>, LeeLing Teo <[email-masked]>, Sanjay Chinchwade <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 26 Aug 2019 04:47:03 -0700 (MST)

Hi Ilma, 

We have completed the given task for both the groups. All emails are sent via Zendesk. 

Four customers were Chinese so Lily has translated the response and sent it the way you advised. Rest were taken care by me. You can review all of them under Zendesk. I have kept the tickets in pending for now. Do let me know if you want me to close them or wait for some time. As they are in pending, they would be auto closed after sometime. 

Regarding reporting, I am working with the MIS guy and will make sure you receive one single dashboard which can give you a complete view of UTU customer service (Email + Phone). I will be sending the report by this week only. 

Thank you for your patience and understanding. 

Regards, 
Pritish 

From: "saurabh" <[email-masked]> 
To: "Ilma Afzal" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Alice Chuah" <[email-masked]>, "LeeLing Teo" <[email-masked]>, "Sanjay Chinchwade" <[email-masked]> 
Sent: Monday, 26 August, 2019 14:39:21 
Subject: Re: Members to contact via Email 

Dear Ilma 

Thanks for your email. We will create an automated process for this. We will use Google Sheets, to link to your Zendesk account to send such emails. 

Once we have set this process in place, next time all you will have to do is just create a new entry in Google Sheets, and the emails will be sent out, and new ticket created in Zendesk automatically. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Ilma Afzal <[email-masked]> 
Sent: 26 August 2019 2:20 PM 
To: Pritish Nandi (LSM) <[email-masked]> 
Cc: Alice Chuah <[email-masked]>; LeeLing Teo <[email-masked]>; Saurabh Dadu <[email-masked]>; Sanjay Chinchwade <[email-masked]> 
Subject: Members to contact via Email 

Hi Pritish, 

I am attaching the email templates for specific member cases which you may copy/paste & send out to the members (please look up their email addresses via the Customer Service Portal). 

As discussed, here are the 2 sets of member cases: 

Group 1) Members who have successfully validated their forms but have not added a payment channel (7 cases) 

Group 2) Members who have opted for UTU Tax Free services but have not yet validated their forms & need a gentle reminder to (20 cases) 

Please note that for Group 1: I have already sent the emails out to the non-Chinese members, please ensure that Lily or Amy translate the email templates into Chinese and email those out by tomorrow latest to the Members. 

Thanks a lot. Please reach out to me for any further questions and do give us the criteria you need for future automated emails. 

Best, 

Ilma 

Ilma Afzal 

Head of Social & Customer Support (Global) 

HP:+65 87429640 [email-masked] 

UTU Pte Ltd 

491B River Valley Road #04-02 Valley Point Singapore 248373 [ http://www.utu.global/ | www.utu.global ] 

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